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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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Contents

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List of Contributors

Ali Avan, Özcan Zorlu, and Ahmet Baytok

A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises

Gamze Yorgancıoğlu Tarcan, Pınar Yalçın Balçık, Murat Konca, and Ayça Karahan

Technological Factors That Effect Hospital Efficiency: A Study Based on Training and Research Hospitals in Turkey

Türkmen Taşer Akbaş and Meral Elçi

The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance

Zuhal Önez Çetin

Smart City Applications at the Local Government Structure in Turkey: The Case of Bursa Metropolitan Municipality

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