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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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Determination of Organizational Identification Levels of Five Star Hotels’ Employees According to Their Individual Characteristics: The Case of Antalya

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1 Introduction

The adoption of the organizations’ aims to their employees is one of the critical points for the success of organizations. This affects the identification of the employees with the organization and enables the organizations to reach the long-term goals with less cost (Polat, 2009: 17–18). Organizational identification is an important psychological concept that reflects the relationship between the employee and the enterprise, and hence it is fundamental in organizational behavior and included in management sciences. Moreover, this concept helps to interpret the attitude and movements of the employees in the organizations and estimate the direction they are in (Edwards, 2005: 207).

Organizational identification is the case when the employee cooperates with his/her organization and supports the organization with his/her behavior and attitude (Miller et al., 2000: 629). As organizational identifications of employees increase, organizational thinking and acting with organization are increasing (Dutton et al., 1994: 223). As the pioneers of this concept, Ashforth and Mael have described organizational identification as resembling of the goals of the employee and the enterprise and process of greater integrity (Asforth & Mael, 1989: 23).

Organizational identification is a concept that has been put forward by discussing the social identification in organizations. Ashforth and Mael (1989: 21) defined social identification as the perception of belonging to a group. The individual perceives himself as a real or symbolic member of the group. Thus, social identification partially responds to the question ‘who am I’ (Karabey &...

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