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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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List of Figures


Asst. Prof. Türkmen Taşer Akbaş and Assoc. Prof. Dr. Meral Elçi

The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance

Fig. 3–1: Yerkes-Dodson Law. Source: Nelson, D.L. & Quick J.C., 1997: 196

Fig. 3–2: The Causes and Outcomes of Stress. Source: Pandey, A., Quick, J.C., Rossi, A.M., Nelson, D.L. & Martin, W., 2011: 137–149

Fig. 3–3: Research Model

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