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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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List of Tables


Asst. Prof. Ali Avan, Assoc. Prof. Dr. Özcan Zorlu, and assoc. Prof. Dr. Ahmet Baytok

A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises

Tab. 1–1: Major Perspectives in Personality. Source: Cloninger, 2009: 4

Tab. 1–2: Personality Typologies. Source: Adapted from Şimşek et al., 2011; Zel, 2001

Dr. Gamze Yorgancıoğlu Tarcan, Dr. Pınar Yalçın Balçık, Dr. Murat Konca, and Dr. Ayça Karahan

Technological Factors That Effect Hospital Efficiency: A Study Based on Training and Research Hospitals in Turkey

Tab. 2–3: The Variables Used in DEA

Tab. 2–4: The Results of Input-Oriented and Variable Return to Scale DEA

Tab. 2–5: Tobit Regression Analysis Results

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