Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan
The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.
List of Tables
Asst. Prof. Ali Avan, Assoc. Prof. Dr. Özcan Zorlu, and assoc. Prof. Dr. Ahmet Baytok
A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises
Tab. 1–1: Major Perspectives in Personality. Source: Cloninger, 2009: 4
Tab. 1–2: Personality Typologies. Source: Adapted from Şimşek et al., 2011; Zel, 2001
Dr. Gamze Yorgancıoğlu Tarcan, Dr. Pınar Yalçın Balçık, Dr. Murat Konca, and Dr. Ayça Karahan
Technological Factors That Effect Hospital Efficiency: A Study Based on Training and Research Hospitals in Turkey
Tab. 2–3: The Variables Used in DEA
Tab. 2–4: The Results of Input-Oriented and Variable Return to Scale DEA
Tab. 2–5: Tobit Regression Analysis Results
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