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Innovation at Large

Managing Multi-Organization, Multi-Team Projects

Series:

Johanna Schönrok

Due to increasing complexity in new product development multi-organization, multi-team (MOMT) projects are becoming more common. They are formed in different industries like computer, automotive, aircraft, and space research. Since many of these projects still fail, more knowledge on the influences on performance in and of such projects is required in order to be able to manage them successfully. The author examines the influences of communication within and between teams on team and project performance, which in turn depends on applied design principles that structure and facilitate that information flow. Quantitative and qualitative analyses reveal that there are differential relations on the team and project level as well as for effectiveness and efficiency. Managerial implications are given of how to structure MOMT projects and the design problem-solving process and thereby facilitate the information flow within and between teams in order to make the teams and projects successful.

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List of Tables..................................................................................................... ix List of Figures ................................................................................................... xi List of Abbreviations...................................................................................... xiii 1 Introduction .................................................................................................. 1 1.1 Increasing Complexity in New Product Development ........................... 1 1.2 Communication and Systematic Design Approach in Multi-Organization, Multi-Team Projects .............................................. 7 1.3 Research Purpose and Questions ............................................................ 8 2 Intrateam and Extrateam Problem-Solving Communication and Team Performance in Multi-Organization, Multi-Team Projects.................... 13 2.1 Introduction .......................................................................................... 13 2.2 Problem-Solving Communication Variables Relevant for Team Performance in Multi-Organization, Multi-Team Projects................... 15 2.2.1 Communication Frequency.................................................... 16 2.2.2 Team Leader Role.................................................................. 16 2.2.3 Task Disagreement ................................................................ 18 2.3 Intrateam Communication Team Performance ................................ 20 2.3.1 Frequency of Intrateam Communication ............................... 20 2.3.2 Team Leader Role in Intrateam Communication................... 23 2.3.3 Degree of Task Disagreement in Intrateam Communication. 27 2.4 Extrateam Communication Team Performance ............................... 31 2.5 Summary............................................................................................... 35 3 Systematic Design Approach and Intrateam and Extrateam Problem-Solving Communication in Multi-Organization, Multi-Team Projects ........................................................................................................ 37 3.1 Introduction .......................................................................................... 37 3.2 Design Principles Relevant for Problem-Solving Communication in Multi-Organization, Multi-Team Projects ............................................ 38 3.2.1 Hierarchical Task Decomposition.......................................... 38 3.2.2 Design Principles for Solution-Finding and Solution-Selection Process.................................................... 40 3.2.2.1 Systematic Variation.............................................................. 41 3.2.2.2 Satisficing .............................................................................. 42 3.3 Influence on Intrateam Communication ............................................... 44 3.3.1 Intrateam Task Interdependence Intrateam Communication ..................................................................... 44 . vi 3.3.2 Intrateam Systematic Variation Intrateam Communication ..................................................................... 47 3.3.3 Intrateam Satisficing Intrateam Communication .............. 50 3.4 Influence on Extrateam Communication .............................................. 51 3.5 Summary............................................................................................... 53 4 Research Design.......................................................................................... 55 4.1 Research Setting ................................................................................... 55 4.2 Data-Collection Process........................................................................ 58 4.3 Quantitative Research Method ............................................................. 59 4.3.1 Questionnaires ....................................................................... 59 4.3.2 Measures ................................................................................ 61 4.3.2.1 Team Performance................................................................. 64 4.3.2.2 Frequency of Communication ............................................... 66 4.3.2.3 Team Leader Role in Intrateam Communication................... 69 4.3.2.4 Degree...

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