Show Less

Post-Merger Intercultural Communication in Multinational Companies

A Linguistic Analysis

Series:

Christina Burek

In this book, the focus is on post-merger intercultural integration, effective communication between the relevant cultures and the different politeness strategies adopted by them. It is argued that cultural differences are a key issue in misunderstandings and miscommunication, which can affect a smooth post-merger integration, thereby focusing on differences between the Australians, US-Americans, Germans and the Swiss. The research contributes to bridge the gap between pragmatics, sociolinguistics and intercultural management studies. The empirical findings identify a company’s social dimensions and execution skills as strategic sources of competitive advantage in cross-border M&A activity.

Prices

Show Summary Details
Restricted access

Contents

Extract

1 Introduction .................................................................................................. 13 2 Intercultural Mergers and Acquisitions........................................................ 16 2.1 The basic phenomenon of intercultural mergers and acquisitions ........ 16 2.2 The role of culture in cross-border M&As............................................ 18 2.2.1 What is culture?................................................................................ 19 2.2.2 Communication and intercultural competence................................. 22 2.3 Intercultural mergers - critical side effects............................................ 27 2.4 The role of language in cross-border M&As......................................... 29 3 Intercultural communication and pragmatics in M&As............................... 36 3.1 Sources of intercultural misunderstandings and pragmatic failures ..... 37 3.2 Intercultural politeness strategies .......................................................... 41 3.3 Politeness and the concept of face......................................................... 45 3.4 The present study................................................................................... 56 4 Methods of data collection and analysis ...................................................... 58 4.1 Quantitative methods of data collection................................................ 58 4.1.1 Questionnaires .................................................................................. 58 4.1.2 Discourse Completion Tasks............................................................ 60 4.1.3 Corpus data....................................................................................... 61 4.2 Qualitative methods of data collection.................................................. 62 4.2.1 Simulations and role-playing games ................................................ 62 4.2.2 Naturally occurring authentic discourse........................................... 64 4.2.3 Interviews ......................................................................................... 65 4.3 Combination of methods ....................................................................... 66 5 The multi-method approach and the results of the present study ................ 68 5.1 The Questionnaire.................................................................................. 68 5.1.1 Presentation of the questionnaire results.......................................... 70 85.1.1.1 Geographic focus and personal background............................ 70 5.1.1.2 Level of importance questions................................................. 71 5.1.1.3 Level of agreement/disagreement questions............................ 80 5.1.1.4 Pairs of statements ................................................................... 88 5.1.1.5 Results of the DCT-style data.................................................. 89 5.1.2 Summary of questionnaire results .................................................... 93 5.1.2.1 German overall key findings ................................................... 93 5.1.2.2 Swiss overall key findings ....................................................... 94 5.1.2.3 US-American overall key findings .......................................... 94 5.1.2.4 Australian overall key findings................................................ 95 5.2 The follow-up interview ........................................................................ 96 5.2.1 Presentation of the interview results ................................................ 97 5.2.1.1 Conflict behaviour and harmony maintenance...

You are not authenticated to view the full text of this chapter or article.

This site requires a subscription or purchase to access the full text of books or journals.

Do you have any questions? Contact us.

Or login to access all content.