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The Impact of Information Technology Governance on Business Performance


Miroslav Lazic

Corporate information technology plays a crucial role in achieving operational and strategic goals. IT governance has therefore become a central issue to research and practice. While existing IT governance frameworks suggest the implementation of IT governance mechanisms, the link between IT governance and business performance has remained elusive. This study addresses the gap. What are the effects and value contributions of IT governance? Which interdependencies between IT and business processes have to be considered? Based on existing theories and a unique access to expert interviews, an explanatory model has been developed and presented. The findings contribute to theory building efforts in the Information Systems discipline and are highly relevant for practitioners.


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7. Summary and Conclusion


The goal of this study was to develop a mid-range theory that is able to explain the posi- tive impact of information technology governance on the business performance of a firm. To do so, two subsequent empirical studies were conducted which encompassed 11 and respectively 10 qualitative multiple-case studies of large German corporations active in various industries. The first chapter of this study offers an introduction encompassing the problem statement, an overview of the research objective and design and eventually the organisa- tion of the study. The second chapter provides the study’s theoretical foundations. Starting with the basic terminology, a detailed discussion on information technology and business per- formance is offered. Thereafter, previous research on the topic of IT governance is dis- cussed. Building on the presented literature, a preliminary research framework is intro- duced that guided the subsequent empirical research. Thereafter, Chapter 3 discusses the research design of this study. After the onto- logical and epistemological stance is presented, the research strategy and the choice of a qualitative multiple-case study approach are justified. The chapter closes after the case sampling procedure and the collection and analysis of data are explicated. The fourth chapter presents the findings of the first, exploratory case study round that was conducted according to the deduced preliminary research framework. After introducing the proposed explanatory model, Chapter 4 is organised according to the revealed theoretical links between IT governance, resource relatedness and business performance. Chapter 5 offers the findings of the second, corroborative case study round...

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