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Interviewers’ Deviations in Surveys

Impact, Reasons, Detection and Prevention

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Edited By Peter Winker, Natalja Menold and Rolf Porst

Survey data are used in many disciplines including Social Sciences, Economics and Psychology. Interviewers’ behaviour might affect the quality of such data. This book presents the results of new research on interviewers’ motivation and behaviour. A substantial number of contributions address deviant behaviour, methods for assessing the impact of such behaviour on data quality and tools for detecting faked interviews. Further chapters discuss methods for preventing undesirable interviewer effects. Apart from specific methodological contributions, the chapters of the book also provide a unique collection of examples of deviant behaviour and its detection – a topic not overly present in literature despite its substantial prevalence in survey field work. The volume includes 13 peer reviewed papers presented at an international workshop in Rauischholzhausen in October 2011.

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I Methods for Identification of Falsifications ............................................ 01 1. A Literature Review of Methods to Detect Fabricated Survey Data ...... 03 Sebastian Bredl, Nina Storfinger, Natalja Menold 2. A Method for Ex-Post Identification of Falsifications in Survey Data .......................................................... 25 Natalja Menold, Peter Winker, Nina Storfinger, Christoph J. Kemper 3. Assessing the Performance of Clustering Methods in Falsification Identification using Bootstrap ................................... 49 Nina Storfinger, Peter Winker 4. Detecting Poorly Conducted Interviews ................................................. 67 Jörg Blasius, Victor Thiessen II Detection and Prevention of Falsifications in Survey Practice .............. 89 5. Concepts and Practices in Interviewer Qualification and Monitoring ... 91 Birgit Jesske 6. Automatic Interview Control of Market Research Studies .................. 103 Oliver Hülser 7. Controlling Interviewers’ Work in PIAAC – the Programme for the International Assessment of Adult Competencies ................ 117 Natascha Massing, Daniela Ackermann, Silke Martin, Anouk Zabal, Beatrice Rammstedt 8. Detecting Interviewer’s Deviant Behavior in the Slovenian National Readership Survey ........................................... 131 Ana Slavec, Vasja Vehovar XII Peter Winker, Natalja Menold and Rolf Porst III Discourses on Interviewers Behavior and Deviations in Survey Data ......................................................................................... 145 9. Interviewer Behavior and the Quality of Social Network Data ........... 147 Josef Brüderl, Bernadette Huyer-May, Claudia Schmiedeberg 10. Interviewer Experience and “Quality” of Falsified Data ................... 161 Natalja Menold, Marie Kristin Opper 11. Interviewers´ Question: Rewording Not Always a Bad Thing .......... 173 Marieke Haan, Yfke Ongena, Mike Huiskes 12. Mischief versus Mistakes: Motivating Interviewers to Not Deviate ........................................... 195 Patricia A. Gwartney 13. Extreme Response Style and Faking: Two Sides of the Same Coin? ........................................................... 217 Matthias Ziegler, Christoph J. Kemper List of...

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