Sprechfunkverkehr in der Luftfahrt- Audioverbale Interaktion zwischen Flugsicherung und Crew
This research examines the everyday communication between Air Traffic Con- trol and flight crews. Three and a half hours of voice recordings were extracted from high workload (‘rush hours’) via ‘liveatc.net’ from Schiphol airport, Neth- erlands and three and a half hours from JFK airport, USA. Communications were transcribed and analyzed for adherence to standard ICAO phraseology and to compare communication pattern between the two facilities. Results indicate that both pilots and controllers routinely deviate from the recommended stand- ard phraseology. Some deviations, such as greetings and other courtesies may actually facilitate communication. Other deviations, such as omitting units of measurement, could lead to serious miscommunications. Results also show that deviations from standard phraseology tend to propagate; when one speaker (pilot or controller) deviates from standard (such as leaving out the unit of measure- ment), the other tends to follows suit. Results are analyzed in terms of the level of risk that each type of deviation poses. Recommendations are offered for im- proving communications between pilots and controllers.
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