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Information Seeking Stopping Behavior in Online Scenarios

The Impact of Task, Technology and Individual Characteristics

Series:

Erik Hemmer

The growing amount of information provided via web-based information technologies forces the users of these technologies to stop seeking for information before having acquired all available information. This stopping decision is either made actively following clear guidelines or subconsciously based on the seeker’s intuition. This book analyzes the aforementioned duality by developing and testing a multi-theoretical research model dealing with information seeking stopping behavior in online scenarios. Thus, by delivering insights into the mechanisms that influence information seeking activities, this study does not only advance theory building in the Information Systems discipline and adjacent fields but is also highly relevant for practitioners and developers of information technology.

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List of Figures xiii List of Tables xv List of Abbreviations xvii 1. Introduction 1 1.1. Problem S ta te m e n t................................................................................ 1 1.2. Research Objectives................................................................................ 3 1.3. Overview of Research M ethodology................................................... 4 1.4. Study O rganization................................................................................ 5 2. Theoretical Foundation 9 2.1. Information as the Fundamental Entity in the Information Systems D isc ip lin e ................................................................................................ 9 2.1.1. Definition of the term Information ...................................... 9 2.1.2. The Importance of Information for Today’s Organizations 11 2.2. Human Computer-based Information B ehavior................................ 12 2.2.1. A Model of Computer-based Information Behavior............. 13 2.2.2. Phases in Information Acquisition.......................................... 14 2.2.2.1. Information N eed ...................................................... 14 2.2.2.2. Choice among Computer-based Information Chan­ nels ............................................................................. 17 2.2.2.3. Information R e q u e s t................................................ 18 2.2.2.4. IS-enabled Information Delivery............................. 19 2.2.2.5. Passive Information E xposure................................ 20 2.2.2.6. Active Information Assimilation and Evaluation . 22 2.2.2.7. S u m m a ry ................................................................... 23 2.2.3. Research B oundaries................................................................ 25 X Contents 2.3. Information Seeking Stopping B ehav io r............................................. 26 2.3.1. Conceptualization of Stopping in Information Search . . . 26 2.3.2. Different Perspectives on Information Seeking Stopping Be­ havior .......................................................................................... 27 2.3.2.1. Cost-Benefit-driven Stopping B eh av io r................ 27 2.3.2.2. Cost-Benefit-independent Stopping Behavior . . . 30 2.3.2.3. S u m m a ry ................................................................... 35 2.3.3. Theoretical Lenses for Analyzing Information Seeking Stop­ ping B ehav io r............................................................................. 36 2.3.3.1. Selection of Theoretical L e n s e s ............................. 36 2.3.3.2. Dual-Process Theories and D erivatives................ 40 2.3.3.3. Social Presence Theory............................................. 45 2.3.3.4. Effort-Accuracy Framework of C ognition ............. 48 2.3.3.5. S u...

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