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Shopper Behavior at the Point of Purchase

Drivers of In-Store Decision-Making and Determinants of Post-Decision Satisfaction in a High-Involvement Product Choice

by Toni Schmidt (Author)
©2016 Thesis XV, 120 Pages

Summary

This book explores two central aspects of shopper behavior at the POP: decision-making itself and how it is affected by in-store and out-of-store factors, with a focus on the role of in-store attention, post-decision choice satisfaction and its determinants. It empirically researches these aspects using data gathered in an eye-tracking field experiment. These data allow for a precise analysis of attention at the POP, as well as of many other important variables of in-store decision-making. Overall, the results show that retailers have less influence on in-store decision-making than manufacturers, despite having control over the POP, as out-of-store factors have a stronger impact on in-store decision-making than in-store factors.

Table Of Contents

  • Cover
  • Title
  • Copyright
  • About the author
  • About the book
  • This eBook can be cited
  • Preface
  • Table of Contents
  • List of Abbreviations
  • List of Figures
  • List of Tables
  • 1 Introduction
  • 1.1 Motivation and Relevance of the Topic
  • 1.2 Research Goals and Structure of the Dissertation
  • 2 Main Effects of In-Store and Out-of-Store Factors on Attention and Evaluation at the Point of Purchase
  • 2.1 Introduction
  • 2.2 Background of the Study
  • 2.3 The Conceptual Framework
  • 2.3.1 In-Store Factors and their Influence on Attention and Evaluation
  • 2.3.2 Out-of-Store Factors and their Influence on Attention and Evaluation
  • 2.3.3 The Organism and Response Stages: Attention and Evaluation at the POP
  • 2.4 Eye-Tracking Experiment
  • 2.4.1 Measuring Visual Attention with Eye Tracking
  • 2.4.2 Design
  • 2.4.3 Process
  • 2.4.4 Sample
  • 2.4.5 Product Category
  • 2.4.6 Measurement of Independent Variables
  • 2.5 Results
  • 2.5.1 Hypothesis Testing through Regression Analysis
  • 2.5.2 Mediation Analysis
  • 2.6 Discussion
  • 2.6.1 Implications for Research
  • 2.6.2 Implications for Management
  • 2.6.3 Limitations and Need for Further Research
  • 3 The Impact of In- and Out-of-Store Factors’ Interaction and Moderation Effects on Attention and Evaluation
  • 3.1 Introduction
  • 3.2 Framework and Variables
  • 3.2.1 S-O-R Paradigm as Overarching Framework
  • 3.2.2 Main Effects of In-Store and Out-of-Store Factors on Attention and Evaluation
  • 3.2.3 Moderators versus Interactions – a Working Definition
  • 3.2.4 Interactions between In-Store and Out-of-Store Factors and their Effects on Attention and Evaluation
  • 3.2.5 Moderating Role of Gender, Age, Brand Shopper, and Reflective Shopper regarding In-Store and Out-of-Store Factors‘ Effects on Attention and Evaluation
  • 3.2.6 Operationalization of Attention and Evaluation at the POP
  • 3.3 Eye-Tracking Experiment
  • 3.3.1 Design
  • 3.3.2 Sample
  • 3.3.3 Process
  • 3.3.4 Measurement of Independent and Moderating Variables
  • 3.4 Results
  • 3.4.1 Regression Analysis – Approach
  • 3.4.2 Regression Analysis Results – Interaction Effects between Focal In-Store and Out-of-Store Factors
  • 3.4.3 Regression Analysis Results – Moderating Role of Gender, Age, Brand Shopper, and Reflective Shopper
  • 3.4.4 Regression Analysis Results – Conclusion
  • 3.5 Discussion
  • 3.5.1 Implications for Research
  • 3.5.2 Implications for Practice
  • 3.5.3 Limitations and Need for Further Research
  • 4 Degree of Attention at the Point of Purchase and Likelihood to Choose Favorite Brand
  • 4.1 Introduction
  • 4.2 Theory
  • 4.3 Methodology
  • 4.4 Results and Discussion
  • 4.5 Limitations and Need for Further Research
  • 5 Determinants of Choice Satisfaction in a High-Involvement Product Choice
  • 5.1 Introduction
  • 5.2 Theoretical Background
  • 5.2.1 Choice Satisfaction
  • 5.2.2 Antecedents of Choice Satisfaction
  • 5.3 Experiment
  • 5.3.1 Design
  • 5.3.2 Sample
  • 5.3.3 Product category
  • 5.3.4 Process
  • 5.3.5 Measurement of Dependent and Independent Variables
  • 5.4 Results
  • 5.4.1 Methodology and Measurement
  • 5.4.2 Model Fit
  • 5.4.3 Parameter Estimates: Presentation and Discussion
  • 5.4.4 Conclusion
  • 5.5 Limitations and Need for Further Research
  • 6 Concluding Thoughts
  • Appendix
  • A.1. Items for Constructs of Chapter 5
  • A.2. Means of Items of Chapter 5
  • A.3. Correlations of Items of Chapter 5
  • References

← X | XI →

List of Abbreviations

← XII | XIII →

List of Figures

Details

Pages
XV, 120
Year
2016
ISBN (PDF)
9783653067736
ISBN (ePUB)
9783653957785
ISBN (MOBI)
9783653957778
ISBN (Hardcover)
9783631674949
DOI
10.3726/978-3-653-06773-6
Language
English
Publication date
2016 (April)
Keywords
Eye-tracking Mediation analysis Shopper marketing Marketing
Published
Frankfurt am Main, Berlin, Bern, Bruxelles, New York, Oxford, Wien, 2016. XVI, 120 pp., 12 b/w fig., 6 tables

Biographical notes

Toni Schmidt (Author)

Toni Schmidt studied Finance and Accounting as well as Business Administration at the University of St. Gallen. He completed his doctorate at the WHU-Otto Beisheim School of Management.

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138 pages