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Communication Audit in Globally Integrated R«U38»D Project Teams

A Linguistic Perspective


Justyna Alnajjar

Communication audit is a relatively new field of research, which has so far been investigated from a managerial point of view. Linguists have not yet researched it. This book summarises existing, mainly managerial, approaches to communication audits and brings to the forefront a linguistic perspective on them. It showcases that their essence is to capture and assess the actual communication behaviour of auditees. The proposed communication audit model, communication audit procedures, and linguistic form sheet can be applied and further developed by scientists interested in taking on research into communication and by practitioners who wish to conduct communication audits in practice.
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Chapter 8: Research Results


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Chapter 8:  Research Results

8.0  Opening Remarks

In Chapter 8, I present the research results that I obtained in the course of the communication audit research process explained in Chapter 7. I divide the findings into two main groups. The first group concerns findings from the communication audits, which were of particular interest to the project team members, the project (communication) managers, and senior management (see Section 8.1). The second group of findings relates to the research process, particularly its coordination and the researcher’s role. In this group, I also list and explain the difficulties and limitations of the communication audit research process, which may prove useful for further research into communication audits or in general for investigating professional communication in international settings (see Section 8.2).

8.1  Findings from the Communication Audits

In the course of the case studies under investigation, two types of discursive events that I described in Section 6.1, i.e. project emails and project meetings, accounted for actual communication behaviour and were further categorised, depending on their participants. The discursive events under investigation took place:

(1) within the national (local) team (solely between the local team members, excluding the communication manager(s));

(2) within the national (local) team including the communication manager(s);

(3) between the local communication managers of various national (local) teams (within the global team);

(4) between the members of various national (local) teams...

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