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Applications of ICT in Social Sciences

Edited By Biljana Mileva Boshkoska

In social sciences the use of information and communication technologies (ICT) is an ever growing phenomenon. Emanating from the need of knowledge about society and economy, we are constantly striving to create ideas and methods for a better use of information. This study analyses different practices such as business process management, business process modelling or relationship marketing. It also discusses the use of ICT in a variety of examples taken from different fields such as education, web clipping, public safety, tactic knowledge, or protection of intellectual property and offers an outline of state-of-the-art applications of ICT in social sciences.
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Social Media Knowledge Influence on a Loosely Coupled System: A Case Study of an Informal Humanitarian Initiative

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Abstract: Notwithstanding that in Slovenia there is no conceptual solution that would integrate social media within formal emergency operating procedures, social media has become a tool for supporting official responses during emergencies. In this chapter, we introduce a conceptual optimization of natural disaster standard operating procedures, which reveals points at which it is possible to integrate social media with the formal response process. We take as a case study the ice storm that affected Slovenia in the beginning of 2014, which, because of the downfall of communication lines and the electrical power grid, caused the isolation of the whole region. Running in parallel with the official response, social media enabled emerging of informal loosely coupled initiatives that reacted to the humanitarian aid and the call for power generators. The efficiency of the social media-based response was high, and successfully complemented official activities. This is the first optimization approach of this kind in Slovenia, and we expect it to serve as a base ground for further research on the connection between social media and emergency management.

Keywords: Social media, knowledge influence, loosely coupled systems, natural disasters

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