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Applications of ICT in Social Sciences

Edited By Biljana Mileva Boshkoska

In social sciences the use of information and communication technologies (ICT) is an ever growing phenomenon. Emanating from the need of knowledge about society and economy, we are constantly striving to create ideas and methods for a better use of information. This study analyses different practices such as business process management, business process modelling or relationship marketing. It also discusses the use of ICT in a variety of examples taken from different fields such as education, web clipping, public safety, tactic knowledge, or protection of intellectual property and offers an outline of state-of-the-art applications of ICT in social sciences.
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An Extension of BPMN 2.0 Conversation Diagrams for Modeling Organizational Communication

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Abstract: Business Process Model and Notation (BPMN) is process modeling standard which can be used in almost any business domain. With the release of BPMN 2.0, a new subtype of diagrams was introduced – conversation diagrams. They are primarily used for modeling ‘process landscapes’ as well as basic interactions between different process participants. However, since the notation is simple and extendable, our primary objective was to investigate if the notation could be applicable for modeling organizational communication, if necessary by extending it with additional elements for that purpose. By considering conversation diagrams and similar diagraming techniques (e.g. UML, ARIS and EPC), we defined 15 new elements on three different abstract levels – conceptual, logical and physical, and implemented extended elements into three diagraming tools.

Keywords: BPMN 2.0, conversation diagrams, conversation node, organizational communication, e-communication, push technologies

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