Edited By Biljana Mileva Boshkoska
An Extension of BPMN 2.0 Conversation Diagrams for Modeling Organizational Communication
Abstract: Business Process Model and Notation (BPMN) is process modeling standard which can be used in almost any business domain. With the release of BPMN 2.0, a new subtype of diagrams was introduced – conversation diagrams. They are primarily used for modeling ‘process landscapes’ as well as basic interactions between different process participants. However, since the notation is simple and extendable, our primary objective was to investigate if the notation could be applicable for modeling organizational communication, if necessary by extending it with additional elements for that purpose. By considering conversation diagrams and similar diagraming techniques (e.g. UML, ARIS and EPC), we defined 15 new elements on three different abstract levels – conceptual, logical and physical, and implemented extended elements into three diagraming tools.
Keywords: BPMN 2.0, conversation diagrams, conversation node, organizational communication, e-communication, push technologies
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