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Exploring the Organizational Impact of Software-as-a-Service on Software Vendors

The Role of Organizational Integration in Software-as-a-Service Development and Operation


Sebastian Stuckenberg

Software-as-a-Service has gained momentum as a software delivery and pricing model within the software industry. Existing practices of software vendors are challenged by a potential paradigm shift. This book analyzes the implications of Software-as-a-Service on software vendors using a business model and value chain perspective. The analysis of qualitative data from software vendors highlights the role of organizational integration within software vendors. By providing insights regarding the impact of Software-as-a-Service on organizational structures and processes of software vendors, this study advances the understanding of Software-as-a-Service which is also highly relevant for practitioners who are involved in the development and operation of enterprise software solutions.
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The process of developing and writing this dissertation was a very challenging endeavor but at the same time an extremely worthwhile and life-enhancing experience. Finishing this research project would not have been possible without the support of a long list of people whom I would like to thank for their individual contribution to this work.

I would like to express my deepest gratitude to Professor Dr. Armin Heinzl, who gave me the opportunity to conduct this research at his Chair of General Management and Information Systems at the University of Mannheim. Professor Heinzl provided me with valuable feedback and guidance not only with regard to my research but also beyond. I am thankful for his encouragement to present my research at national and international conferences and his exceptional support in accounting for life’s special circumstances.

For their commitment in serving as members of my dissertation committee, I thank Professor Dr. Irene Bertscheck, Professor Dr. Moritz Fleischmann, Professor Dr. Alexander Mädche and Professor Dr. Martin Schader.

I am indebted to my PACIS Doctoral Consortium advisers Professor Dr. Guy Gable, Professor Dr. Kai-Lung Hui and Professor Dr. Detmar Straub for their valuable feedback on my research and Professor Dr. James Thong for going the extra mile in enabling my participation. I am grateful for the support of the Julius Paul Stiegler Memorial Foundation, the Forschungsförderung of the University of Mannheim and the Federal Ministry of Education and Research in making it possible...

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