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Creating Public Trust

An Organisational Perspective

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Barbara Kozuch and Zbyslaw Dobrowolski

The aim of this book is to outline an organisational perspective in exploring public trust. A public management model, adopted for ongoing considerations, covers both changes in public organisations themselves, namely in their internal environment, as well as changes spurred by dynamic shifts in the external environment, such as the management system as a whole. The study attempts to demonstrate that efficient functioning of public organisations has a significant impact on shaping relationships based on trust within and between organisations. It also presents the concepts of corruption, fraud and trust. The research completed with regard to the organisational perspective of creating public trust is a contribution to the advancement of organisational theory.
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I. Trust, Corruption and Fraud (Zbysław Dobrowolski)

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I. Trust, Corruption and Fraud

6.1. Concept, Causes and Types of Corruption

Trust plays an important role in the development of society, the functioning of the States and economies. Of particular importance in the establishment of institutional trust are the initiatives of the macrostructure – made up of the State and the individual public organizations. As noted by F. Fukuyama, institutions are the most important variable in the economic development of the State. There are a number of studies, including those carried out by J. A. Robinson, N. van de Walle, R. E. Klitgaard, M. S. Grindle, J. Tendler, that present empirical evidence of this thesis1. Lack of trust in the state and or public organizations – the macrostructure – can contribute to unethical behaviour and economic problems.

The literature relating to the definition of trust is abundant. Theories of trust are based on the notion of interdependence between the party who trusts and the party who is trusted2. Trust can stem from either anticipation of expected behaviour, as suggested by M. Brigham, M. Corbett, R. Butler, J. Gill, C. Lane, R. Bachmann, B. Lyson, J. Mehta, P.M. Doney, J.P. Cannon, or on common past satisfactory experiences, as suggested by J. Calton, L. Lad, T. Das, B. Teng, C. Koenig, G. van Wijk, N. Luhmann, L. Zucker3. In the attempt to conceptualize trust, taking into account the impact of trust on the relationship between people, Z. Dobrowolski defines public trust from the point of...

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