An Organisational Perspective
I. Organizational Challenges of Creating Public Trust
10. Adjusting Public Organisations to Trust-based Management
Central for the public model management based on collaboration and trust is simultaneous occurrence of an organization’s ability; understood as properly operating systems and procedures as well as appropriate managerial competencies that enable attainment of a high level of organizational efficiency, and trustworthy behaviours, chiefly benevolence and integrity.
In the theory of public organizations1 it is markedly stressed that trust and collaboration are predominant types of social relations for these organizations. Currently in many countries collaboration between local government bodies and non-government organizations, and also with private companies may be regarded as the most developmental. This requires aligning to contemporary challenges through incorporating orientation towards trust-based inter-organizational collaboration into management of public organisations units. This process comprises transformations in offices and crafting cutting-edge relations with stakeholders, including civic organizations.
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