The Author: Eveline Wyss-Bühlmann was born in Zurich, Switzerland. She has studied English Linguistics and Literature, German
Linguistics and Applied Psychology at Zurich University and completed her Ph.D. at Zurich University in 2004. Since 1995 she
has been teaching English and German at the University of Applied Sciences in Brugg/Windisch and at the Technical School for
Building Managers («Bauschule») in Entfelden. The author’s main interests are Conversation Analysis, and Second Language Learning
and Communication Strategies.