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Exploring the Shifting Contours of Communication


Edited By Patricia Moy and Donald Matheson

This edited volume on voices arose from the 2018 International Communication Association conference in Prague, Czech Republic. The contributions examine the conference’s central theme from multiple epistemological approaches, a host of methodologies, and numerous levels of analysis. They reveal how studying voice—or the plurality of voices—illuminates the process by which it is fostered and/or constrained as well as the conditions under which it is expressed and/or stifled. More important, the study of voice sheds light on the process by which it impacts behaviors, defines relationships, influences policies, and shapes the world in which we live. In other words, studies of voice are not relegated to a few domains, but interface with myriad discourses, actors, processes, and outcomes.

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3. Giving Victims a Voice: A Framework for Incorporating Crisis Intervention in Crisis Response (Gina G. Barker)


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3. Giving Victims a Voice: A Framework for Incorporating Crisis Intervention in Crisis Response


An organizational crisis may be defined as “a specific, unexpected, and nonroutine event or series of events that create high levels of uncertainty and threaten or are perceived to threaten an organization’s high priority goals” (Ulmer, Sellnow, and Seeger 2007, 7). Since a crisis threatens the welfare of an organization, it is crucial for the organization to take the necessary steps to prevent crises whenever possible, manage the crises that nonetheless occur, and seek to reduce the negative effects of such crises on the organization and its constituents. Best practices for crisis response emphasize communicating with key publics in an appropriate order. Victims of a crisis are generally placed at the top the list (Coombs 2015b), yet little attention has been given in the crisis literature to how to engage and connect with such groups during and immediately after a crisis. This may partially be explained by the fact that most people experience a crisis as a mediated event rather than in person, with only a small percentage directly impacted or victimized by the event (Coombs and Holladay 2011).

Media have traditionally been treated as a primary public—partly because they are a means of reaching the general public, and partly because of their perceived power to affect the organization’s image and reputation. The opportunity to control mediated messages has...

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