A Handbook for Scholars and Practitioners
Jennifer H. Waldeck (Ph.D., University of California, Santa Barbara) is Associate Professor of Communication Studies at Chapman University, where she also teaches in the M.S. program in Health and Strategic Communication. Her research in the areas of organizational and instructional communication and new technology has appeared in such journals as Communication Monographs; Communication Education; The Journal of Applied Communication Research; Journal of Business Communication; Learning, Media, and Technology; and Journal of Education for Business. She is author of a number of book chapters, co-author of Business and Professional Communication in a Digital Age and author of Communication Competence: Goals & Contexts. For several years, she worked full-time in the consulting and performance improvement industry for Scher Group, based in Cleveland, OH. Over the past 20 years, she has provided consulting services in the automotive, education, healthcare, real estate, financial services, public service and safety, and industrial sectors. Her roles have involved curriculum design, training and speaking, program evaluation, research design and data analysis, teambuilding and conflict facilitation, strategic planning leadership, and process and task analysis.
David R. Seibold (Ph.D., Michigan State University) is Professor and Vice Chair of Technology Management (College of Engineering), Professor of ← 355 | 356 →Communication by courtesy (Division of Social Sciences), and Director of the Graduate Program in Management Practice, at the University of California, Santa Barbara. His research and teaching center on managing innovation, technology teams, group decision making and interpersonal influence, management communication and organizational change, and theory-practice issues. He is...
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