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Extended Performance Evaluation Based on DEA

A Multidimensional Point of View

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Ludmila Neumann

This study introduces new methodological developments of Data Envelopment Analysis (DEA) that satisfy the demands of business practice and provide a multidimensional point of view on the evaluation of organizational performance. The author extends the focus of performance evaluation based on DEA, which is originally placed on efficiency, to effectiveness and balance. Such a multidimensional point of view provides different insights into organizational performance, which by complementing each other have several implications for managerial decision making.

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References

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Adler, R.W. (2011). Performance management and organizational strategy: how to design systems that meet the needs of confrontation strategy firms. The British Accounting Review, 43(4), 251–263.

Adler, N., Friedman, L., & Sinuany-Stern, Z. (2002). Review of ranking methods in data envelopment analysis context. European Journal of Operational Research, 140(2), 249–265.

Afsharian, M., Ahn, H., & Neumann, L. (2016). Generalized DEA: an approach for supporting input/output factor determination in DEA. Benchmarking: An International Journal, 23(7), 1892–1909.

Afsharian, M., Ahn, H., & Vazquez Novoa, N. (2014). Behavioral performance evaluation. In J. Wang (Ed.), Encyclopedia of Business Analytics and Optimization (pp. 251–264). Hershey/PA: Business Science Reference, IGI Global.

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