A Study of CRM in Government
Appendix D – Case data 173
173 Appendix D – Case data The City of Baltimore Abandoned Vehicle Complaint Illegal Sign Investigation – Public Property Animal Control – Barking Dog Report Lot Cleaning (city-owned Lot) Animal Control – Running at Large Missed Mixed Refuse Pickup Animal Control – Stray Animal or Trapped Missed Recycling Pickup Animal Control – Unsanitary Conditions Open Fire Hydrant Ball Field Maintenance Park Maintenance Bulk Trash Pickup Parking Meter Complaints City Pool Repair Playground Maintenance Construction without Building Permit Pothole Repair Dead Animal Pickup Rat Rubout Request Debris Hanging From Wires or Poles Recycling Schedule Request Dirty Alley Cleaning Sewer Investigation Dirty Street Cleaning Sewer Water in Basement Food Facility Complaint Snow or Icy Condition Footway/ Sidewalk Repair Steel Plaint Complaint Forestry Stump Removal Storm Inlet Choke Forestry Tree Pruning Storm Inlet Damage Forestry Tree Removal Street Light Out Forestry Tree Road Hazard Street Repair Graffiti Removal TRP – Truck Restriction Violation Grass Mowing – Public Property Traffic Sign – Change Request HCD Sanitation Traffic Sign - Missing Housing Inspection – Animal Issue Traffic Sign – New Request Housing Inspection – Fire Protection Traffic Signal Repair Housing Inspection – High Grass and Weeds Traffic/ Parking Sign Damaged Housing Inspection – Insect Infestation Water – No Water at Business or Residence Housing Inspection – Rodent Infestation Water – Discoloured at Faucet Housing Inspection – Space and Occupancy Water – Leak (Exterior) Housing Inspection – Structural Deficiencies Water – Low Pressure Housing Inspection – Trees and Shrubs Water – Meter Cover Missing/ Damaged Housing Inspection – Utility Systems Water – Repair Debris Removal Housing Inspection – Vacant Residential Property Water – Repair Surface Repair Illegal Flyer Investigation – Private Property Water – in...
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