Exploring the Organizational Impact of Software-as-a-Service on Software Vendors

Table Of Contents

• Cover
• Title
• Copyright
• About the Author
• About the Book
• This eBook can be cited
• Contents
• Acknowledgements
• List of Figures
• List of Tables
• List of Abbreviations
• 1. Introduction
• 1.1. Problem Statement
• 1.2. Research Objectives
• 1.3. Research Design
• 1.4. Study Organization
• 2. Terminological and Conceptual Foundations
• 2.1. The Software Industry
• 2.1.1. Characteristics of Software and Services
• Software
• Services
• 2.1.2. Characteristics of the Software Industry
• Network Effects
• Lock-in and Switching Costs
• 2.1.3. Software Delivery and Payment Models
• Software Delivery and Operation Models
• Software Pricing
• 2.2. Software-as-a-Service
• 2.2.1. Software Service Characteristics
• 2.2.2. Software Product Characteristics
• 2.2.3. Related Concepts
• 2.3. Previous Work on Implications of Software-as-a-Service
• 2.3.1. The Industry Perspective
• 2.3.2. The Software Vendor Perspective
• 2.4. Summary
• 3. Research Design
• 3.1. Selection of Research Strategy
• 3.2. Specification of the Case Study Research Strategy
• 3.2.1. Epistemological Position
• 3.2.2. Case Study Design
• 3.2.3. Data Collection and Analysis Procedure
• 3.3. Summary
• 4. Exploring the Organizational Impact of Software-as-a-Service
• 4.1. Research Framework
• 4.1.1. Business Models
• 4.1.2. Value Chains
• 4.2. Data Selection and Analysis
• 4.3. Results and Observations
• 4.3.1. The Business Model of Software-as-a-Service
• Value Proposition
• Customer Segments
• Revenue Streams
• Channels
• Customer Relationship
• Key Partnerships
• Key Resources
• Key Activities
• Cost Structure
• Discussion and Summary
• 4.3.2. The Software-as-a-Service Value Chain
• Research
• Development
• Production
• Marketing
• Implementation
• Education
• Operations
• Maintenance
• Support
• Replacement
• Discussion and Summary
• 4.3.3. Discussion
• 4.4. Re-evaluation from a Coordination Perspective
• 4.4.1. Theoretical Perspectives on Organization
• Specialization
• Coordination
• Configuration
• Delegation
• Formalization
• Discussion
• 4.4.2. Coordination & Interdependence
• Types of Interdependence
• Coordination Mechanism
• 4.4.3. The Role of Releases in Software-as-a-Service Development and Operations
• Development – Operations
• Marketing – Development and Operations
• 4.4.4. Discussion
• 4.5. Summary
• 5. The Role of Organizational Integration for Software-as-a-Service
• 5.1. Research Framework
• 5.1.1. Organizational Integration
• 5.1.2. Organizational Integration in the Software-as-a-Service Context
• 5.2. Data Selection and Analysis
• 5.3. Results and Observations
• 5.3.1. The Role of Organizational Integration in Software-as-a-Service Development and Operations
• Awareness
• Continuity
• Increment
• Timing
• Feedback
• 5.3.2. Enablers and Inhibitors of Organizational Integration
• Service Mindset
• Company Size
• Technical Harmonization
• 5.4. Discussion
• 5.5. Summary
• 6. Discussion
• 6.1. A Holistic View on the Impact of Software-as-a-Service
• 6.2. Implications
• 6.2.1. Theoretical Implications
• 6.2.2. Managerial Implications
• 6.3. Limitations and Outlook
• 7. Conclusion
• Bibliography
• Appendix
• A. Interview guidelines
• A.1. High Level Interview Guidelines of the First Phase
• A.2. High Level Interview Guidelines of the Second Phase