Shopper Behavior at the Point of Purchase
Drivers of In-Store Decision-Making and Determinants of Post-Decision Satisfaction in a High-Involvement Product Choice
©2016
Thesis
XV,
120 Pages
Series:
Schriften zu Marketing und Handel, Volume 18
Summary
This book explores two central aspects of shopper behavior at the POP: decision-making itself and how it is affected by in-store and out-of-store factors, with a focus on the role of in-store attention, post-decision choice satisfaction and its determinants. It empirically researches these aspects using data gathered in an eye-tracking field experiment. These data allow for a precise analysis of attention at the POP, as well as of many other important variables of in-store decision-making. Overall, the results show that retailers have less influence on in-store decision-making than manufacturers, despite having control over the POP, as out-of-store factors have a stronger impact on in-store decision-making than in-store factors.
Excerpt
Table Of Contents
- Cover
- Title
- Copyright
- About the author
- About the book
- This eBook can be cited
- Preface
- Table of Contents
- List of Abbreviations
- List of Figures
- List of Tables
- 1 Introduction
- 1.1 Motivation and Relevance of the Topic
- 1.2 Research Goals and Structure of the Dissertation
- 2 Main Effects of In-Store and Out-of-Store Factors on Attention and Evaluation at the Point of Purchase
- 2.1 Introduction
- 2.2 Background of the Study
- 2.3 The Conceptual Framework
- 2.3.1 In-Store Factors and their Influence on Attention and Evaluation
- 2.3.2 Out-of-Store Factors and their Influence on Attention and Evaluation
- 2.3.3 The Organism and Response Stages: Attention and Evaluation at the POP
- 2.4 Eye-Tracking Experiment
- 2.4.1 Measuring Visual Attention with Eye Tracking
- 2.4.2 Design
- 2.4.3 Process
- 2.4.4 Sample
- 2.4.5 Product Category
- 2.4.6 Measurement of Independent Variables
- 2.5 Results
- 2.5.1 Hypothesis Testing through Regression Analysis
- 2.5.2 Mediation Analysis
- 2.6 Discussion
- 2.6.1 Implications for Research
- 2.6.2 Implications for Management
- 2.6.3 Limitations and Need for Further Research
- 3 The Impact of In- and Out-of-Store Factors’ Interaction and Moderation Effects on Attention and Evaluation
- 3.1 Introduction
- 3.2 Framework and Variables
- 3.2.1 S-O-R Paradigm as Overarching Framework
- 3.2.2 Main Effects of In-Store and Out-of-Store Factors on Attention and Evaluation
- 3.2.3 Moderators versus Interactions – a Working Definition
- 3.2.4 Interactions between In-Store and Out-of-Store Factors and their Effects on Attention and Evaluation
- 3.2.5 Moderating Role of Gender, Age, Brand Shopper, and Reflective Shopper regarding In-Store and Out-of-Store Factors‘ Effects on Attention and Evaluation
- 3.2.6 Operationalization of Attention and Evaluation at the POP
- 3.3 Eye-Tracking Experiment
- 3.3.1 Design
- 3.3.2 Sample
- 3.3.3 Process
- 3.3.4 Measurement of Independent and Moderating Variables
- 3.4 Results
- 3.4.1 Regression Analysis – Approach
- 3.4.2 Regression Analysis Results – Interaction Effects between Focal In-Store and Out-of-Store Factors
- 3.4.3 Regression Analysis Results – Moderating Role of Gender, Age, Brand Shopper, and Reflective Shopper
- 3.4.4 Regression Analysis Results – Conclusion
- 3.5 Discussion
- 3.5.1 Implications for Research
- 3.5.2 Implications for Practice
- 3.5.3 Limitations and Need for Further Research
- 4 Degree of Attention at the Point of Purchase and Likelihood to Choose Favorite Brand
- 4.1 Introduction
- 4.2 Theory
- 4.3 Methodology
- 4.4 Results and Discussion
- 4.5 Limitations and Need for Further Research
- 5 Determinants of Choice Satisfaction in a High-Involvement Product Choice
- 5.1 Introduction
- 5.2 Theoretical Background
- 5.2.1 Choice Satisfaction
- 5.2.2 Antecedents of Choice Satisfaction
- 5.3 Experiment
- 5.3.1 Design
- 5.3.2 Sample
- 5.3.3 Product category
- 5.3.4 Process
- 5.3.5 Measurement of Dependent and Independent Variables
- 5.4 Results
- 5.4.1 Methodology and Measurement
- 5.4.2 Model Fit
- 5.4.3 Parameter Estimates: Presentation and Discussion
- 5.4.4 Conclusion
- 5.5 Limitations and Need for Further Research
- 6 Concluding Thoughts
- Appendix
- A.1. Items for Constructs of Chapter 5
- A.2. Means of Items of Chapter 5
- A.3. Correlations of Items of Chapter 5
- References
Details
- Pages
- XV, 120
- Publication Year
- 2016
- ISBN (PDF)
- 9783653067736
- ISBN (MOBI)
- 9783653957778
- ISBN (ePUB)
- 9783653957785
- ISBN (Hardcover)
- 9783631674949
- DOI
- 10.3726/978-3-653-06773-6
- Language
- English
- Publication date
- 2016 (April)
- Keywords
- Eye-tracking Mediation analysis Shopper marketing Marketing
- Published
- Frankfurt am Main, Berlin, Bern, Bruxelles, New York, Oxford, Wien, 2016. XVI, 120 pp., 12 b/w fig., 6 tables
- Product Safety
- Peter Lang Group AG