Digital Disruption

The Future of Work, Skills, Leadership, Education, and Careers in a Digital World

by Tracey Wilen-Daugenti (Author)
©2018 Textbook X, 206 Pages


Everything we do is impacted by technology—how we communicate with others, connect at work, learn at school, and live our lives. We are accustomed to and dependent on technology. But how do we rethink our approach to the new technologic world of work, leadership, lifelong learning, skill development, and careers? The accelerated pace of technology and competition is causing workplace environments to become more technical, diverse, and in need of disruptive leaders. This new landscape requires innovative styles of leadership and new techniques of managing organizations. Digital Disruption: The Future of Work, Skills, Leadership, Education, and Careers in a Digital World covers the key forces impacting the future of work, industries, leadership styles, skills, and education with a focus on how to remain relevant in an ever-increasingly complex digital world.
Drawing on over twenty years of research, Dr. Tracey Wilen’s twelfth book will intrigue readers with up-to-date information on the latest trends in a disruptive world, along with practical advice, innovative best practices, case examples, and pragmatic tips and pointers. Digital Disruption offers educators, executives, and students a fresh approach on how to navigate the future to ensure success. Digital Disruption is suitable for myriad courses, programs, and students, including business, education, sociology, human resources, gender studies, technology, leadership, management, and career management.

Table Of Contents

  • Cover
  • Title
  • Copyright
  • About the author(s)/editor(s)
  • About the book
  • Advance Praise for Digital Disruption
  • This eBook can be cited
  • Contents
  • List of Figures and Tables
  • Introduction: Digital Disruption
  • Chapter 1: The Impact of Technology on Society
  • Personal Mobile Technology
  • Connected Devices Make Life Easier
  • The World of Work
  • Rise of the Contingent Workforce
  • Impact of Virtual Reality and Augmented Reality
  • The Advent of Blockchain
  • Blockchain and IoT
  • The Idea of Work Is Changing
  • The New World of Work
  • Technology’s Impact on Education
  • Summary
  • Notes
  • Chapter 2: The Future of Work
  • Key Macro Trends
  • Extreme Longevity
  • Five Generations in the Workforce
  • An Increasingly Disrupted Workplace
  • A Globally Connected World/Flat-World Labor
  • Smart Machines, Automation, and Big Data
  • Summary/Recommendations
  • Notes
  • Chapter 3: The Future of Industry
  • Future of Automotive
  • Future of Retail
  • Future of Transportation Services
  • Future of Space Tourism
  • Future of Hotels
  • Future of Restaurants
  • Future of Entertainment
  • Future of Finance
  • Future of Medicine
  • Future of Sports
  • Future of Smart Homes, Buildings, and Cities
  • Future of Factories
  • Future of Education
  • Summary/Recommendations
  • Notes
  • Chapter 4: Disruptive Leadership
  • What Makes a Great Leader in the Age of Disruption?
  • How Can Employees Prepare to Be Disruptive Leaders?
  • Contribution Is Key
  • Become a T Person
  • Strong Personal Brand
  • Be Part of an All-Star Team
  • A Firm Is Not Your Family
  • Tap on the Shoulder Is Over
  • Cross-Functional Teams
  • Culture Shock
  • Personal Exploration
  • Be a Marketable Employee
  • Firms and Jobs Come and Go but People Remain
  • The Talent Imperative
  • Summary
  • Tips for Leaders
  • Tips for Employees
  • Tips for HR Leaders
  • Notes
  • Chapter 5: Women as Disruptive Leaders
  • Oprah Winfrey—Broadcast Media
  • Mary Kay Ash—Cosmetics
  • Lori Greiner—Retail
  • Barbara Corcoran—Real Estate
  • Jillian Manus—Philanthropist
  • Pamela Aldsworth—Finance
  • Jessica Lawrence Quinn—Social Organizer
  • Adriana Gascoigne—Technology
  • Melialani James—Finance
  • Elizabeth Gore—Entrepreneur
  • Joanne Wilson—Investor
  • Corrie Conrad—Cosmetics
  • Women Create Their Own Successes Through Business Ownership
  • Women Are Corporate America’s Killer App
  • Firms That Are Making a Difference
  • Tips From Successful Women on Creating Personal Success
  • Summary
  • Notes
  • Chapter 6: Leading a Diverse Workforce
  • Diversity and the U.S. Workforce
  • Multicultural
  • Women
  • Blended Families
  • Multigenerational
  • Distributed Americans Are on the Go
  • Diversity and Inclusion in the Workplace
  • Diversity and Inclusion Crowdsource Internal Innovation Workshop
  • Part One: Identifying Innovative Products and Services
  • Part Two: The Implications of Crowdsourcing
  • Part Three: Diversity Product and Financial Success Stories
  • Part Four: What Are the Impediments to Diversity?
  • Part Five: Diversity Is Internal Crowdsourcing. Ideas to Achieve Engagement and Success
  • Multigenerational Workforce Offsite: Use Design Mindset Skill to Integrate a Multigenerational Workforce
  • Creating Productive Virtual Teams
  • Summary
  • Best Practices Diversity in the Workforce
  • Best Practices on Leading a Multicultural Workforce
  • Best Practice for Leading a Multigenerational Workforce
  • Best Practices Leading a Virtual Team
  • Notes
  • Chapter 7: Don’t Let Technology Control-Alt-Delete Your Job
  • Displacing Jobs
  • How Robots Create Jobs
  • Where Machines Can Replace Jobs and Where They Cannot
  • How Your Business Can Keep Up With Technology
  • What Happens if You Don’t Keep Up With Technology
  • How to Keep Up with Technology
  • Summary
  • Keep on Top of Industry Trends
  • At Work
  • On Your Own
  • Notes
  • Chapter 8: New Skills for a Digital World
  • Core Skills
  • Critical Thinking
  • Problem Solving
  • Attention to Detail
  • Writing
  • Numeracy
  • Soft Skills
  • Communication
  • Leadership
  • Ownership
  • Teamwork
  • Technology Skills
  • Data-Driven Decision Making
  • Sensemaking
  • Social Intelligence
  • Technical Literacy
  • Multimedia Literacy
  • Information Literacy
  • Novel and Adaptive Thinking
  • Computational Thinking
  • Design Mindset
  • Cognitive Load Management
  • Summary and Tips
  • Core Skills
  • Soft Skills
  • Technology Fluency
  • Complex Economy Skills
  • Notes
  • Chapter 9: Disrupted Education
  • Technology Has Changed the Employment Landscape
  • Employers Feel the Crunch: Talent Shortages
  • Firms Increase the Use of Gig Labor
  • Firms Step in to Close the Education and Skills Gap
  • Who Owns Career Development?
  • Changing the Education Landscape
  • What Is the Role of Education?
  • Do I Need College or Not?
  • Good Jobs That Pay Without a BA
  • Can Boot Camps Fill the Gap?
  • Education Is Not Connected to the Jobs
  • Summary
  • Notes
  • Chapter 10: The Future of You: Is It Time for a Career Selfie?
  • Career Planning
  • Setting Goals and Timelines
  • Informational Interviews
  • Personal Branding
  • The Elevator Pitch
  • Powerful Profiles
  • Know Your Worth
  • Are You Ready?
  • Summary
  • Notes
  • Finale

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Figure 1.1. Cellphone

Figure 1.2. Contingent Workforce

Figure 1.3. Remote Employees

Figure 2.1. Retirement Looks Like

Figure 2.2. Greatest Generation—New Culture Clash

Figure 2.3. Doctor Replaced by Robot

Figure 3.1. Watch for Unicorns

Figure 3.2. Space Vacation

Figure 3.3. Hotel Neurotechnology

Figure 4.1. Blow a New Path

Figure 4.2. Approachable Leader

Figure 4.3. Dueling Signs of Leadership

Figure 5.1. Female CEO Time to Fit You In

Figure 5.2. Straight Line to Success

Figure 5.3. Startup Capital Exit

Figure 6.1. Diversity Is Good. Pass It Down

Figure 6.2. Innovation Is a Way of Life ← vii | viii →

Figure 6.3. Change From a Group of People

Figure 7.1. Artificial but Not Shallow

Figure 7.2. Robot Feelings

Figure 7.3. Robot and Executive

Figure 8.1. Time for New Skills

Figure 8.2. Teamwork Definition

Figure 8.3. Dueling Signs Motivate

Figure 9.1. Woman Robotics

Figure 9.2. Career Training

Figure 9.3. Opportunity

Figure 10.1. Career in Hibernation

Figure 10.2. #Career

Figure 10.3. Opportunity Did Not Knock Until I Built the Door


Table 4.1. Next Generation CHROs Compared With CEOs

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Digital Disruption

We live in a disrupted world. Increasingly, everything we do is impacted by technology: how we communicate with others, connect at work, learn at school, and live our lives. As technology continues to seep into our lives we become accustomed to it and dependent on it.

This puts pressure on workplace leaders and education systems and even on ourselves to rethink how we approach the new world of work, leadership, lifelong learning, skill development, and careers. The accelerated pace of technology and competitive forces continues to change the workplace environment, causing it to be more technical, more diverse, and more in need of disruptive leaders.

This new landscape requires new styles of leadership and new techniques of managing organizations. Today, there are new pressures on company leaders, workers, and educators to change the ways in which they prepare and plan for modern-day jobs and careers.

This book will cover the key forces impacting the future of work, industries, leadership styles, skills, and education, with a focus on how to remain relevant in an increasingly complex digital world. It updates and advances earlier research from Tracey Wilen’s previous books: .edu: Technology and Learning Environments in Higher Education; Society 3.0: How Technology Is Reshaping Education, Work and Society; Women Lead: Career Perspectives from ← 1 | 2 → Workplace Leaders; and Employed for Life: 21st Century Career Trends, as well as Wilen’s white papers.

This book also advances the body of research on technology, leadership, education, women, and careers, and provides updates on current strategies, case examples, and best practices.

The book is organized into chapters that can be read individually and used for classes or organization workshops, and that can be read in any sequence.

Chapter 1: The Impact of Technology on Society. Technology has had a deep impact on society as it has become fully integrated into our lifestyles. This chapter covers some of the trends and technologies that have impacted and changed society, facilitating new ways of communication, efficiency, and a new world of work.

Chapter 2: The Future of Work. The world of work has changed profoundly in a very short time. This chapter covers some of the forces impacting organizations, as well as examining how the workplace has changed to a more diverse workforce, and how technological innovations will continue to change how we work and where we work. It also covers the need for new skills and techniques to navigate the new world of work.

Chapter 3: The Future of Industry. There’s a new technology revolution happening around us and it’s changing the foundation of many industries. This chapter discusses the Fourth Industrial Revolution, a digital revolution where disruptive technologies are blurring the lines between the physical and digital worlds, changing the future of industries, and changing our futures right before our eyes. This chapter outlines the vast number of industries that are rapidly changing, requiring a more skilled workforce to adapt to the ever-shifting landscape of work.

Chapter 4: Disruptive Leadership. In a disrupted world we need disruptive leaders who can guide and lead organizations in this new world of work. This chapter discusses how disruptions in the workforce and industry require disruptive leaders who think and lead differently.

Chapter 5: Women as Disruptive Leaders. Women are natural-born disruptors, and over the years they have truly changed the landscapes of many fields. This chapter discusses how and why women will be key influential leaders in all types of organizations, leading us into the future of work.

Chapter 6: Leading a Diverse Workforce. The United States is a melting pot of cultures, ages, religions, genders, and ethnic backgrounds. This chapter discusses leadership in a diverse world of work with practical case examples and innovative best practices. ← 2 | 3 →

Chapter 7: Don’t Let Technology Control-Alt-Delete Your Job. In today’s technology-based world, individuals are increasingly concerned with how to stay employed and how to be employable in the future. This chapter discusses the impact of technology on jobs, future job prospects, and how to ensure employability for the future.

Chapter 8: New Skills for a Digital World. A disruptive world requires that people have new types of skills in addition to the skills that they already have. To be successful in the next decade, individuals must demonstrate foresight in navigating a rapidly shifting landscape of skill requirements and continually reassess the skills that they need. This chapter discusses skills both new and old that may be critical to maneuver around the digital landscape.

Chapter 9: Disrupted Education. The new world of work has put pressure on education systems to respond to ensure that students are educated, skilled, prepared, and employable. This chapter discusses how the education landscape has changed and what educators can do to help ensure students are prepared for a new world of work.

Chapter 10: The Future of You: Is It Time for a Career Selfie? A career selfie is taking a snapshot of where you are in your career at any point in time and focusing on your next steps. This chapter discusses how to take a career selfie, and some of the key steps necessary to manage your career and ensure continuous employment.


X, 206
ISBN (Softcover)
Publication date
2018 (February)
New York, Bern, Berlin, Brussels, Vienna, Oxford, Warsaw, 2018. X, 206 pp., 30 b/w ill., 1 tbl.

Biographical notes

Tracey Wilen-Daugenti (Author)

Dr. Tracey Wilen is a researcher and speaker on the impact of technology on society, work, leadership, education, and careers. A former visiting scholar at Stanford University, she has held leadership positions at Apple, HP, and Cisco Systems. She was an adjunct professor at several Bay Area colleges, teaching classes in business, technology, and women’s workforce topics. Dr. Wilen has authored or co-authored twelve books including Employed for Life (2014), Women Lead (2013), and Society 3.0 (2012). She has appeared on CNN, Fox, and CBS News and is a regular guest on radio and TV shows across the US as an expert contributor. Dr. Wilen was honored by the San Francisco Business Times as the Most Influential Woman in Bay Area Business.


Title: Digital Disruption
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218 pages