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Managing Sustainable Business

Special focus on Information & Communication Technology, and Energy Issues of Sustainable Development Goals

by Sadananda Prusty (Author) Shweta Lalwani (Author) Bright Akwasi Gyamfi (Author) Dipesh Vaya (Author)
©2025 Edited Collection X, 238 Pages

Summary

This book stands out for its unique exploration of the intricate relationship between SDGs and contemporary business strategies. It offers a wealth of information on how challenges related to energy and ICT are poised to reshape the landscape of responsible business practices.
Delving into the core issues and opportunities in sustainability, the book draws on cutting-edge research and real-life case studies. Readers will gain valuable insights into how ICT can facilitate collaboration, foster innovation, and enhance resource efficiency. Additionally, the book provides practical advice on harnessing green energy sources and mitigating environmental risks.
With a keen focus on the pivotal role of energy issues in achieving SDGs, this book is an essential reading for policymakers, business-leaders, and sustainability professionals. Its interdisciplinary approach offers actionable insights that span across various fields, making it an invaluable resource for navigating challenges of sustainability.

Table Of Contents

  • Cover
  • Title
  • Copyright
  • About the author
  • About the book
  • This eBook can be cited
  • Contents
  • Preface
  • Part I ICT and Business Problems
  • 1 Examining the Mediating Role of Patients’ Satisfaction and Hospital Reputation on the Influence of Corporate Social Responsibility on Patients’ Loyalty in Ghanaian Public Hospitals
  • 2 Impact of Total Quality Management on Revisit Intention through the Mediating Role of Patient Satisfaction on Inpatients in Public Hospitals in Addis Ababa, Ethiopia
  • 3 A Scientometric Analysis of Swarm-based Metaheuristics Approach
  • 4 The Mediating Effect of Patient Trust on the Link between Relationship Marketing and Hospital Brand Image in Public Hospitals-Nigeria
  • 5 The Effect of Organizational Culture on Individual Creativity: An Empirical Investigation of Packaging Firms in Büsan Industrial Site of Central Anatolia Province, Konya-Türkiye
  • Part II ICT, Energy and Financial Sustainability
  • 6 The Impact of Credit Risk on Bank’s Performance after the World Financial Crises: Evidence from Commercial Bank in Sierra Leone
  • 7 Analyzes of Common Behavioral Bias among Indo-Arabian Investors and How to Better Manage Them
  • 8 Determinants of Pensions: Empirical Evidence from OECD Countries
  • 9 Associability between Overconfidence Bias and Financial Risk Tolerance with Reference to North India
  • 10 Technology Enforcing Upskilling of Workforce for Creating Sustainable Organizations: A Conceptual Review of Trends and Transcending Role of HR
  • List of Contributors
  • Index

Preface

The contemporary business landscape is dynamic, and in light of the escalating ecological predicaments of the current era, adhering to conventional business practices is anticipated to engender further predicaments. Hence, it is imperative to address the escalating environmental issues and the mounting demand for sustainable energy consumption on a global scale. The phenomenon of global warming poses a significant risk to the continued existence of the human species and thus requires appropriate measures to be taken in order to address it effectively. This book is dedicated to exploring strategies for addressing the energy and sustainability crises through the lens of advanced technology, drawing on the trends and experiences of various global economies. In the contemporary business landscape that relies heavily on information and communication technology, a favorable business environment can facilitate the development of an efficient supply chain, promote financial inclusion, and foster effective leadership through a comprehensive economic and financial perspective. Notwithstanding, there exist numerous significant topics to discuss, such as the ecological impact of economic progress in contemporary times, an efficacious commercial milieu, and the patterns of generating renewable and sustainable energy. The topic of sustainability within the context of global supply chains is also addressed in other interconnected areas.

In order for the energy revolution to be successful, it is imperative to have a substantial amount of power derived from renewable sources as well as an efficient, intelligent, decentralized, and secure system for the distribution, storage, and utilization of electricity and heat. The implementation of this measure is expected to have a positive impact on the environment and enhance the overall ease of conducting business operations. This transition has disrupted the energy sector, resulting in significant challenges for the worldwide economy. The establishment of a more robust interconnection among decentralized system components also entails potential hazards. The aforementioned statement holds particularly true in light of the increasing utilization of information and communication technology (ICT) and the mechanization of procedures. On one hand, this phenomenon presents significant prospects for the advancement of novel commercial frameworks, commodities, and methodologies. Conversely, the augmented interconnectivity of disparate components within a decentralized system is not without its potential hazards. The objective is to devise viable solutions for an energy system that is sustainable from economic, environmental, and social perspectives while also satisfying rigorous security requirements.

The development of sustainable energy systems through the application of cutting-edge technologies and the improvement of economic and financial outlooks in a business environment that is heavily reliant on information technology will be the main topics of this research publication. The presentation of innovative and unique concepts may be observed. However, the topics of energy policy, circular economy, life cycle assessment, financial inclusion, enhanced IT systems, effective corporate leadership, and supply chain management could also hold substantial importance. The development of models that can be applied across various temporal and geographical scales may enhance comprehension of the circumstances that facilitate technological and organizational change. It is conceivable to develop novel modeling methodologies that can meet technical and physical constraints while also taking into account economic, environmental, and social aspects.

The urgency to implement effective strategies aimed at addressing energy sustainability arises from the compelling global imperatives posed by climate change, environmental degradation, and resource depletion. Projections indicate a continued escalation in the world’s energy demand, primarily propelled by population expansion and economic advancement. Consequently, the imperative for sustainable energy solutions has assumed heightened significance. Notably, fossil fuel combustion persists as the principal contributor to greenhouse gas emissions, thereby significantly impacting climate change dynamics and exacerbating air pollution levels. Absent prompt initiatives to transition towards renewable energy sources and enhance energy efficiency standards, the likelihood of exacerbating these environmental crises looms large, potentially precipitating catastrophic consequences for ecosystems, economies, and human well-being.

Moreover, energy insecurity poses multifaceted social, economic, and geopolitical ramifications, especially in regions heavily reliant on imported fossil fuels or grappling with energy poverty. Dependence on finite and geopolitically precarious energy resources undermines national security, economic resilience, and social equity dynamics. Vulnerable demographic segments, notably those situated in developing countries and marginalized communities, bear a disproportionate burden of energy poverty, lacking access to clean and affordable energy sources essential for sustenance and livelihood activities. Hence, addressing energy sustainability assumes paramount importance, serving as a catalyst for advancing energy access, poverty alleviation efforts, social equity enhancement, and inclusive economic progress.

Furthermore, the transition towards sustainable energy systems heralds unprecedented prospects for fostering innovation, economic expansion, and employment generation. Strategic investments in renewable energy technologies, energy efficiency enhancements, and eco-friendly infrastructure initiatives can catalyze transformative economic growth trajectories, attract substantial investment inflows, and engender the creation of myriad employment opportunities across diverse sectors. By harnessing the potential of clean energy sources such as solar, wind, hydroelectric, and biomass, nations can effectively diversify their energy portfolios, fortify energy security frameworks, and diminish dependence on fossil fuels. Concurrently, the embracement of sustainable energy solutions has the potential to spur technological innovation endeavors, nurture entrepreneurial ventures, and position countries at the vanguard of the global transition towards a low-carbon and resilient future.

Part I ICT and Business Problems

Research elucidates previously unknown facts and facilitates the application of theoretical frameworks, thereby contributing to the expansion of knowledge and the development of novel theories. Furthermore, research enables informed decision-making regarding the practical implementation of said theories. However, management research involves the systematic investigation of various dimensions of organizational issues, with the aim of identifying and applying managerial tools and techniques to effectively address these problems. Managerial research involves a thorough, objective, and scientific examination of a problem, with the aim of proposing management procedures that can effectively address the issue at hand. The process involves the methodical acquisition and development of knowledge that is customized to address specific management requirements, with the aim of resolving managerial issues within a designated timeframe. The Rotman School of Management conducts research on a diverse array of managerial topics, utilizing a range of methodologies and drawing from various underlying disciplines. This is an investigation aimed at comprehending the organizational framework and operational mechanisms of management, as well as the methodologies employed in the process of decision-making. Management research can be defined as the systematic investigation of issues pertaining to planning, organizing, directing, and controlling with the aim of addressing problems.

According to these empirical research on ICT and business issues, there are various ways to improve real-world situations and boost corporate operations. The primary focus lies in resolving weaknesses within the ICT infrastructure. This involves strategic investment projects aimed at updating hardware and software systems to ensure smooth communication between different systems, improved operational effectiveness, and robust cybersecurity measures. Moreover, it is crucial to implement extensive training programs to enhance the digital literacy and competency of staff members. Organizations can reduce operational inefficiencies caused by technical limitations by developing a staff that possesses the necessary ICT skills and troubleshooting abilities.

Furthermore, the identified obstacles emphasize the need for regulatory changes and policy structures specifically designed to address and reduce ICT-related barriers in the business environment. These efforts may involve passing laws to promote digital innovation, protect data privacy, and strengthen cybersecurity protocols. Creating a favorable regulatory framework not only encourages investments in ICT infrastructure but also promotes a suitable atmosphere for digital entrepreneurship. Additionally, promoting strategic collaborations and partnerships between public and commercial institutions shows potential in facilitating the exchange of knowledge, pooling of resources, and cooperative actions to tackle common ICT concerns. By synchronizing regulatory frameworks with industrial imperatives and strategically utilizing ICT breakthroughs, firms may successfully overcome obstacles, stimulate technical innovation, and foster sustainable growth models in the digital era.

Hayford Asare Obeng, Tarik Atan, Japheth Nuhu Ahmed, Dominic J. Kamara and Dennis Affum Osei

1 Examining the Mediating Role of Patients’ Satisfaction and Hospital Reputation on the Influence of Corporate Social Responsibility on Patients’ Loyalty in Ghanaian Public Hospitals

ABSTRACT Organizations have begun placing social responsibility in their core business strategy and are becoming organizations with precepts that may exhibit their social obligations honestly when engaging with customers. In hospital and healthcare services, corporate social responsibility (CRS) is seen as the process of integrating medicine and medical products, ambulance services, nursing services, and food stock by hospitals and healthcare institutions to offer a better life for individuals in society. This study, therefore, seeks to investigate patients’ satisfaction and hospital reputation as mediating roles in the association between corporate social responsibility and patient loyalty. The study used purposive and convenient sampling techniques to draw primary data from 422 clients and used AMOS v23 to analyze the data. The study’s findings show that CSR significantly and favorably affects patients’ loyalty. Also, the results revealed that patients’ satisfaction and hospital reputation mediate the interplay between corporate social responsibility and patients’ loyalty. The study is important and unique since, in general, CSR activities are implemented by private organizations and mining corporations to address the adverse effects created by their conduct. Therefore, this study put forward the idea that hospital management should see corporate social responsibility as a strategy to foster positive connections with their clients and translate those positive feelings into improved social outcomes for the hospitals.

Details

Pages
X, 238
Publication Year
2025
ISBN (PDF)
9781803745770
ISBN (ePUB)
9781803745787
ISBN (Softcover)
9781803745763
DOI
10.3726/b22028
Language
English
Publication date
2025 (March)
Keywords
Sustainable business practices ICT integration Renewable energy solutions Environmental sustainability Energy efficiency Corporate social responsibility Sustainable development goals Digital transformation Resource management
Published
Oxford, Berlin, Bruxelles, Chennai, Lausanne, New York, 2025. X, 238 pp., 24 fig. b/w, 48 tables.
Product Safety
Peter Lang Group AG

Biographical notes

Sadananda Prusty (Author) Shweta Lalwani (Author) Bright Akwasi Gyamfi (Author) Dipesh Vaya (Author)

Sadananda Prusty (PhD), Provost, Dean & Senior Professor, Faculty of Management, SPSU, India. He has received education from institutes like Harvard Business School, University of Warsaw, and ISEC, Bangalore. He has written two books, and several research papers in Scopus, WoS and ABDC indexed journals. He has also served as a visiting faculty at the IESEG School of Management. Dr. Shweta Lalwani, Professor, Deputy Dean, Faculty of Management, SPSU, India. She is an alumnus of IIM-A. She has over 15 years of experience in academics in the area of HR & OB. She has to her credit research projects funded by ICSSR, European Union-funded Erasmus+ and IIM-A. She has published several articles in Scopus, Web of Science and ABDC indexed journals. Dr. Bright Akwasi Gyamfi is an Associate Professor specializing in Sustainable Finance at SPSU, India. His academic prowess culminated in a PhD in Business Administration (Finance) from Cyprus International University. He has published over 90 research papers in top tier journals. Er. Dipesh Vaya, an Assistant Professor of IT & Analytics at SPSU, India, holds over 12 years of academic experience. He has published over 18 research papers & book chapters in reputed journals. As a Life Member of CSTA & UACEE, he actively reviews international journals and conferences. His innovation includes two patents on IoT & AI.

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Title: Managing Sustainable Business