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Kundendienst-Management
Entwicklungsstand und Entscheidungsprobleme der Kundendienstpolitik©1983 Others -
Quality of Service Control in the Mobile Wireless Environment
©2003 Postdoctoral Thesis -
Factors Affecting Customers’ Decisions to Buy Retail Banking Services
Their Implications on the New Service Development Process- Empirical Study on the Egyptian Market©2008 Thesis -
Segmentierung von Kundendienstleistungen auf investiven Märkten
Dargestellt am Beispiel von Personal Computern©1994 Thesis