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Handbook for the Crisis Communication Center

Bolanle A. Olaniran and Juliann C. Scholl

Crisis communication plays an important role in maintaining a community’s safety and security. While governments devote significant attention to national crises, anticipation and preparation specific to local communities is imperative and can assist media outlets, elected officials, and message designers in successfully reaching their intended target audiences. However, local leaders might not possess the communication skills and knowledge needed to prepare a local community for potential crises. Therefore, there is a need for communities to have support systems in place to help them respond and communicate appropriately.

This volume provides a comprehensive resource that provides the knowledge and guidelines that can be used for localized crisis preparation. Focusing on crisis preparedness/readiness, it discusses and extends the anticipatory model of crisis management (AMCM) in the establishment of crisis communication centers (CCCs) within local communities and municipalities across the U.S. The authors advocate for communities to create CCCs that would be comprised of municipal and community members who can fulfill specific functions on a team tasked with preparing for crisis, as well as responding to a crisis aftermath.

Directions for  future research such as the comparison of specific crisis prevention strategies across similar local communities, and developing new and innovative ways to collect and warehouse large amounts of crisis data, is provided.

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Bolanle Olaniran

First, I want to thank God—without whom this book never would have happened—for seeing me through this process. I am grateful to my co-author, Juliann Scholl, who worked tirelessly to make this book a reality. I am also grateful to my family, Adeline and Esther-Hope, who provided the support and allowed me the necessary time to work on this book. I want to thank my parents, Samuel and Alice Olaniran. I am also appreciative of support from numerous colleagues, who have allowed me to bounce ideas about this book project off of them. I know I am unable to mention them all, but I would like to thank David Williams, who planted the seed of crisis communication center in our collaborations on crisis preparedness.

Juliann Scholl

I extend my sincere thanks and appreciation to my co-author, Bolanle Olaniran, for his partnership in turning an idea into a reality. He not only has grown to be one of my most trusted colleagues, but he is also my “go-to” for anything on crisis communication, a “big brother,” and a dear friend. I also ← xi | xii → thank David “Doc” Williams for sharing his crisis expertise with me and for being a positive source of support during my early career development. I also wish to thank my mom and dad, Dianne and LaVern Scholl, for their support and the work ethic they instilled in me. I owe many thanks to Diane Papes,...

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