Corporate Communication
Transformation of Strategy and Practice
Michael B. Goodman and Peter B. Hirsch
The forces of uncertainty, globalization, the networked enterprise, Web 2.0, privacy, "big data," and shifting demographics have dramatically transformed corporate communication strategy and practice. Now more than ever, it is more complex, strategic, and essential to the organization’s survival. Corporate Communication: Transformation of Strategy and Practice examines, analyzes, and illustrates the practice of corporate communication as it changes in response to increasing global changes. It builds on the authors’ 2010 Corporate Communication: Strategic Adaptation for Global Practice, as well as their 2015 Corporate Communication: Critical Business Asset for Strategic Global Change.
This book analyzes and illuminates the major communication needs in rapidly evolving organizations: the contemporary communication environment; the importance and impact of intangibles—corporate sustainability, identity, culture, valuation, crisis prevention; the transformation of the media environment; the transformation of the concept of decision-making; the importance of demographics and multigenerational audiences; and technical, geopolitical, economic, and socio-cultural uncertainty. These are significant forces that can potentially augment or diminish an organization’s value.
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- 978-1-4331-6566-5
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- New York, Bern, Berlin, Bruxelles, Oxford, Wien, 2020. XIV, 164 pp., 6 b/w ill., 10 tables
- Cover
- Title Page
- Copyright Page
- About the author
- About the book
- This ebook can be cited
- Contents
- Figures
- Tables
- Sidebars
- Appendices
- CHAPTER 1 Introduction
- 1.1 What to Expect in this Book
- References
- CHAPTER 2 The Corporate Communication Environment
- 2.1 Elements of the Contemporary Corporate Communication Environment
- 2.2 Development of the Corporate Communication Practice
- 2.3 Corporate Communication Development as a Strategic Management Function
- 2.4 CCI Corporate Communication Practices and Trends 1999–2017
- Summary
- References
- CHAPTER 3 The Importance and Impact of Intangibles—Corporate Sustainability, Identity, Culture; Valuation, Relationships, Crisis Prevention
- 3.1 How Sustainability Works
- 3.2 Importance of Corporate Identity
- 3.3 A resurgence in the discussion of corporate culture: Behaviors and words; Values and beliefs; The lifecycle of an organization
- 3.4 Valuation Changes, IR, and Branding; Plain Language and Valuation; Communication Dos and Don’ts
- 3.5 The Impact of Shallow Alliances and Loyalties as a Result of Digital Relationships
- 3.6 Crisis Prevention and Mitigation, Crisis Response, and Crisis Recovery Can Build or Destroy an Organization’s Reputation
- Summary
- References
- CHAPTER 4 Information Sources, Channels and Digital Media
- 4.0 Information Sources, Channels, and Digital Media
- 4.1 Transformation of the Media Environment—New Opportunities; New Risks
- 4.2 Trusted Sources for Information
- 4.3 Research Goals Grounded in Reality and Truth
- 4.4 Alignment of Research Strategy with What Is Said and What Is Done; Words with Deeds
- 4.5 Barriers to Truth and Trust
- 4.6 Education holds the Keys to Successful Communication in a Democracy, Particularly in an Environment of Democratized Media
- Summary
- References
- CHAPTER 5 Transformation of the Concept of Decision-making
- 5.1 Big Data, the Internet of Things, and Alterative Data Change the Ethical Decision-making Process
- 5.2 The Opportunities Opened, and the Limitations Imposed, on Strategy and Practice by Big Data and Artificial Intelligence (AI)
- 4.2 The Opportunities and Limitations of Big Data
- 5.3 Behavioral Science Offers New Research Tools and Techniques that Influence the Methods and Means for Corporate Communication
- 5.4 Determining Whether Decisions Are Rational or Emotional
- 5.5 How Daniel Kahneman’s Theories in his Book Thinking Fast and Slow Change How We Think about Decision-making
- 5.6 The Importance of the Capability to Detect False Information—“Crap”—in the Contemporary Environment
- Summary
- References
- CHAPTER 6 The Importance of Demographics and Multigenerational Audiences
- 6.0 The Importance of Demographics and Multigenerational Audiences
- 6.1 Generational Labels Simultaneously Obfuscate and Clarify Understanding for Corporate Communication
- 6.2 How Educational, Class, and Economic Factors Work in this Environment
- 6.3 Gender, Ethnicity, and National Origin Complicate Communication for Corporations
- Summary
- References
- CHAPTER 7 Uncertainty—Nothing Is Forever
- 7.1 Impact of Technological Uncertainty
- 7.2 Impact of Geopolitical Uncertainty
- 7.3 Importance of Economic Uncertainty
- 7.4 Influence of Socio-cultural Uncertainty
- Summary
- References
- CHAPTER 8 Looking Around Corners
- Summary
- References
- Appendix 1.1: CCI Corporate Communication Practices and Trends Online Survey Instrument
- Appendix 1.2: CCI Corporate Communication Practices and Trends Interview Questions
- Sources and Further Reading
- Websites
- Contributors
- Index
CHAPTER 3 The Importance and Impact of Intangibles—Corporate Sustainability, Identity, Culture; Valuation, Relationships, Crisis Prevention
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Extract
CHAPTER 3
The Importance and Impact of Intangibles—Corporate Sustainability, Identity, Culture; Valuation, Relationships, Crisis Prevention
Chapter Outline
3.0The Importance and Impact of Intangibles—Corporate Sustainability, Identity, Culture; Valuation, Relationships, Crisis Prevention
3.1How Sustainability Works
3.2Importance of Corporate Identity
3.3A Resurgence in the Discussion of Corporate Culture: Behaviors and Words; Values and Beliefs; The Lifecycle of an Organization
3.4Valuation changes (IR and branding) Plain Language and Valuation; Communication Dos and Don’ts
3.5The Impact of Shallow Alliances and Loyalties as a Result of Digital Relationships
3.6Crisis Prevention and Mitigation, Crisis Response, and Crisis Recovery Can Build or Destroy an Organization’s Reputation
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Or login to access all content.- Cover
- Title Page
- Copyright Page
- About the author
- About the book
- This ebook can be cited
- Contents
- Figures
- Tables
- Sidebars
- Appendices
- CHAPTER 1 Introduction
- 1.1 What to Expect in this Book
- References
- CHAPTER 2 The Corporate Communication Environment
- 2.1 Elements of the Contemporary Corporate Communication Environment
- 2.2 Development of the Corporate Communication Practice
- 2.3 Corporate Communication Development as a Strategic Management Function
- 2.4 CCI Corporate Communication Practices and Trends 1999–2017
- Summary
- References
- CHAPTER 3 The Importance and Impact of Intangibles—Corporate Sustainability, Identity, Culture; Valuation, Relationships, Crisis Prevention
- 3.1 How Sustainability Works
- 3.2 Importance of Corporate Identity
- 3.3 A resurgence in the discussion of corporate culture: Behaviors and words; Values and beliefs; The lifecycle of an organization
- 3.4 Valuation Changes, IR, and Branding; Plain Language and Valuation; Communication Dos and Don’ts
- 3.5 The Impact of Shallow Alliances and Loyalties as a Result of Digital Relationships
- 3.6 Crisis Prevention and Mitigation, Crisis Response, and Crisis Recovery Can Build or Destroy an Organization’s Reputation
- Summary
- References
- CHAPTER 4 Information Sources, Channels and Digital Media
- 4.0 Information Sources, Channels, and Digital Media
- 4.1 Transformation of the Media Environment—New Opportunities; New Risks
- 4.2 Trusted Sources for Information
- 4.3 Research Goals Grounded in Reality and Truth
- 4.4 Alignment of Research Strategy with What Is Said and What Is Done; Words with Deeds
- 4.5 Barriers to Truth and Trust
- 4.6 Education holds the Keys to Successful Communication in a Democracy, Particularly in an Environment of Democratized Media
- Summary
- References
- CHAPTER 5 Transformation of the Concept of Decision-making
- 5.1 Big Data, the Internet of Things, and Alterative Data Change the Ethical Decision-making Process
- 5.2 The Opportunities Opened, and the Limitations Imposed, on Strategy and Practice by Big Data and Artificial Intelligence (AI)
- 4.2 The Opportunities and Limitations of Big Data
- 5.3 Behavioral Science Offers New Research Tools and Techniques that Influence the Methods and Means for Corporate Communication
- 5.4 Determining Whether Decisions Are Rational or Emotional
- 5.5 How Daniel Kahneman’s Theories in his Book Thinking Fast and Slow Change How We Think about Decision-making
- 5.6 The Importance of the Capability to Detect False Information—“Crap”—in the Contemporary Environment
- Summary
- References
- CHAPTER 6 The Importance of Demographics and Multigenerational Audiences
- 6.0 The Importance of Demographics and Multigenerational Audiences
- 6.1 Generational Labels Simultaneously Obfuscate and Clarify Understanding for Corporate Communication
- 6.2 How Educational, Class, and Economic Factors Work in this Environment
- 6.3 Gender, Ethnicity, and National Origin Complicate Communication for Corporations
- Summary
- References
- CHAPTER 7 Uncertainty—Nothing Is Forever
- 7.1 Impact of Technological Uncertainty
- 7.2 Impact of Geopolitical Uncertainty
- 7.3 Importance of Economic Uncertainty
- 7.4 Influence of Socio-cultural Uncertainty
- Summary
- References
- CHAPTER 8 Looking Around Corners
- Summary
- References
- Appendix 1.1: CCI Corporate Communication Practices and Trends Online Survey Instrument
- Appendix 1.2: CCI Corporate Communication Practices and Trends Interview Questions
- Sources and Further Reading
- Websites
- Contributors
- Index