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Case Studies of Nonprofit Organizations and Volunteers

Edited By Jennifer Mize Smith and Michael W. Kramer

Given the increasing presence of nonprofit organizations and their impact upon American society, colleges and universities are recognizing the need to offer courses and programs to train current and future employees, volunteers, and supporters of the nonprofit sector.
This volume, featuring empirically-based case studies, provides an opportunity to analyze communication and other organizational issues in nonprofit, volunteer, and philanthropic contexts. Each case is designed to help readers critically think about the particular nonprofit context, the organizational issues presented, the ways in which those issues could be addressed, whose interests are served, and potential consequences for the organization and its various stakeholders.
This collection offers a unique glimpse into everyday issues and challenges related to working in and with nonprofit organizations, making it a valuable resource for undergraduate and graduate courses in nonprofit management, nonprofit communication, voluntarism, philanthropic studies, and social entrepreneurship. Each case also addresses a broader conceptual or theoretical framework of organizational studies, making it appropriate in other organizational communication courses as well.

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Topic Index

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Acculturation xi, 129, 135–137 Ageism 190–191 Alumni volunteers 191 Art of illusion 64–65 Ascription 135–136 Assimilation (see also Socialization) 10, 71, 87, 151–152, 190–191, 198 Metamorphosis phase 151, 190–191 Betrayal x, 66–67, 69, 71 Board member(s) 4, 13–14, 16, 18–21, 23–24, 76–81, 84, 87–93, 95–97, 98, 101, 104–106, 148 Board of directors x, 4–5, 17–18, 21, 75–77, 79, 88, 92–93, 99, 179, 183–184 Governing board 14, 17–18, 203 Working board 13, 17–19 Bona fide group perspective 86–87 Burnout x, 4, 44, 46–47, 51–52, 89, 136 Capacity-building 20–21, 24–25, 202 Charitableness xi, 169 Client(s) xi, 4, 6, 26, 42, 45–52, 89–90, 92, 177, 179–180, 184, 187 Collaboration ix, 11, 19–25, 127, 200 Collectivism 135 Commitment xi, 6, 17, 56–58, 66, 88, 101, 103, 120–121, 125–126, 163, 166–168 Community-building 25 Conflict 14, 18, 27, 31–32, 68, 88–89, 91–93, 125–127, 152, 158, 165, 173–174, 193, 195, 197, 201–202 Relational conflict 92–93 Task conflict 92–93 Consensus 31, 91, 93, 98 Corporate partner(s) xi, 6, 161 Crisis ix, 11, 26, 33, 37–38, 42, 44, 49, 120, 194–195, 197, 202–203 Cross-cultural xi, 10, 131, 136 Culture 1, 3, 60, 64–65, 99, 105, 131–132, 135–136, 142–143, 151, 166, 173, 194–196, 200 Culture shock...

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