CHAPTER 4 Case Study Findings 111
Chapter 4: Case Study Findings This chapter presents the detailed findings from the eleven case stu- dies, fundamental to this research investigation. Pre and post interview transcripts, emotional intelligence test scores, and job satisfaction sur- veys were analysed to identify emergent themes addressing the four research questions. Case Study 1 Case Study 1 (Joanne) is a female academic aged between 45–54 years who has been working in her current institution, a large non-metropolitan multi-campus university in New South Wales Australia for 5–9 years. Table 4.1 provides details about Joanne in relation to her professional background, current working context and leadership experience. Table 4.1 Joanne’s general characteristics Category Details Background Joanne has predominantly worked in the private sector, recently moving into the university sector for family reasons. Joanne initial- ly held part time general staff positions in the university she is cur- rently employed, before accepting a full-time academic position. Joanne has Masters level qualifications Leadership Experience In an industry based context, Joanne has experience in managing the daily activities of an office and staff (20–100 people depending on the role) including having responsibility for achieving set corpo- rate goals, objectives and performance indicators. In the university setting Joanne has been responsible for leading and influencing change across hierarchical levels of the university system. Professional Context Coordinator of Post-graduate programme, Full-time employed aca- demic. 112 Relevance of Emotional Intelligence for Leadership in Higher Education Joanne was strongly supportive of the importance of emotional intelli- gence for leadership in...
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