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Organizing after Crisis

The Challenge of Learning

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Edited By Nathalie Schiffino, Laurent Taskin, Céline Donis and Julien Raone

How do actors organize after crisis? Do they «simply» return to normal? The post-crisis phase is anything but a linear process. Actors and their practices may be transformed by learning from crises and by implementing the lessons.
In this volume, 19 contributors from 7 countries analyse how learning happens after crisis in a dynamic political environment where framings, strategies, discourses, interests and resources interact. Exploring various policy sectors, they ask whether and in what ways organizations in charge of crisis management perform well. Where political responsibility is located? What changes do lessons trigger at political, organizational and individual levels? The book answers these questions by addressing issues like blame and responsibility but also the influence of communication, social dynamics and the institutional environment.
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Chapter 11: Bridging the crisis learning gap. From theory to practice

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← 256 | 257 →

CHAPTER 11

Bridging the crisis learning gap

From theory to practice1

Eric STERN

Swedish National Defense College, Sweden and University of Delaware, USA

Introduction

This chapter takes the literature on crisis and learning as a point of departure and examines some conceptual and practical challenges associated with crisis-related learning (Stern, 1997; Lagadec, 1997; Boin et al. 2005; Deverell and Hansen, 2009). Some common methods deployed for this purpose are presented and the implications of the advent of social media for crisis analysis and learning are explored. The chapter concludes with a summary of proposed good practices for crisis evaluators. This prescriptive framework is informed by methodological and practical insights from the literature as well as the experience of the Swedish National Center for Crisis Management Research and Training in developing its case bank and program of applied research and education (Stern and Sundelius, 2002; www.crismart.org).

The 2014 Boston Marathon will be remembered for two things. It was won by an American citizen for the first time in many years and it was conducted without serious incident on the basis of revamped, state of the art security measures and procedures. The demand for heightened security was – of course – stimulated by the devastating terrorist attack perpetrated near the finish line of the 2013 Boston Marathon. Several of the measures taken in 2014, such as restrictions on backpacks, were ← 257 | 258 → directly tied to post-event...

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