Edited By Enric Ordeix, Valérie Carayol and Ralph Tench
The published research shows the profession is facing crucial changes: the existence of new organisational structures better aligned with social demands; the emergence of new techniques for interacting with organisations in a more trustworthy manner; and growing pressure by social groups acting both for and against particular social values, ideas and identities.
Perspectives on Citizens’ Crisis Communication Competence in Co-Producing Safety
Anne LAAJALAHTI, Jenni HYVÄRINEN & Marita VOS
Department of Communication, University of Jyväskylä, Finland
Nowadays crises are complex and fast-developing. Thus, they require the co-operation of many organizations within the response network as well as between response organizations and various citizen groups. As response organizations cannot solve all the problems created by crises alone, this paper calls for a community approach to crisis management (e.g., Helsloot & Ruitenberg, 2004; Norris et al., 2008), where citizen groups are not seen merely as target groups but instead as active actors in co-producing safety. To enhance community resilience and citizen response in crisis situations, it is vital for response organizations to understand crisis situations from the standpoint of citizen groups. This requires a better understanding of citizens’ competence in interpersonal communication and social interaction that can be enhanced for their part by response organizations.
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