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The Europeanization of Industrial Relations in the Service Sector

Problems and Perspectives in a Heterogeneous Field

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Stefan Rüb and Hans-Wolfgang Platzer

The service sector has not always received the attention it merits in industrial relations research when set against its enormous economic significance. One factor in this is certainly the highly diverse nature of services. Research attention has also lagged behind long-standing processes of transnationalization undertaken by service sector companies and the challenges these pose for policy and practice in the field of employment relations. This study by Stefan Rüb and Hans-Wolfgang Platzer represents a pioneering effort to remedy this gap. Through six named company case studies, Rüb and Platzer explore the scope and background for transnational employee relations conflicts and the mechanisms that have emerged to resolve and anticipate these, highlighting the complex relationships between employee representatives, management and trade unions.
The choice of case studies aims to capture a broad range of service sector employment, in terms of both working conditions and employment relations arrangements. As well as covering a number of key sectors, the choice of home countries of the selected firms also aims to capture the impact of national influences for the main industrial relations models in Europe. Overall, the study offers insights into the complexities of the Europeanization of company-level industrial relations in a dynamic field now also confronted by the convulsions unleashed by the Eurozone crisis.
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Trade Unions Past, Present and Future

EDITED BY CRAIG PHELAN

This series publishes monographs and edited collections on the history, present condition and possible future role of organised labour around the world. Multidisciplinary in approach, geographically and chronologically diverse, this series is dedicated to the study of trade unionism and the undeniably significant role it has played in modern society. Topics include the historical development of organised labour in a variety of national and regional settings; the political, economic and legal contexts in which trade unionism functions; trade union internationalism past and present; comparative and cross-border studies; trade unions’ role in promoting economic equality and social justice; and trade union revitalisation and future prospects. The aims of the series are to promote an appreciation of the diversity of trade union experience worldwide and to provide an international forum for lively debate on all aspects of the subject.

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