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Contemporary Approaches in Humanities

Edited By Hasan Arslan, Mehmet Ali Içbay, Günther Löschnigg and Rasim Yilmaz

This book presents a collection of papers written by researchers, teachers, administrators, analysts and graduate students working and doing research in the field of social sciences. The scientific studies include a wide range of topics from the analysis of social science textbooks to the teacher image in newspapers, the relationship between self-efficacy and cognitive level and the role of organizational silence on the loneliness of academics in work life.

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City Usability Evaluation: A Case from the Erzurum Municipality (Ersin Karaman / Mahmut Ensar Göktaş / Murat Can Aktaş / Hilal Çalışır / Ayşegül İşci / Sümeyra Demir)


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Asst. Prof. Ersin Karaman, Mahmut Ensar Göktaş, Murat Can Aktaş, Hilal Çalişir, Ayşegül İşci & Sümeyra Demir*

City Usability Evaluation: A Case from the Erzurum Municipality

Abstract In recent years, we have come across the term “usability” frequently at different points in our life; such as, the objects we use in daily life and the systems and interfaces. Recent researches have started out from a given object or a system and reviewed from there onwards. In this research, we have considered the concept of usability from a different point of view, and we have examined the usability of cities. Basically usability includes efficiency, effectiveness, and satisfaction concepts based on the four main dimensions i.e. task, context, interface and user. Moreover, in the literature usability of interfaces is evaluated via different tests such as experimental, guideline based, experts based and model based test approaches. The aim of this study is to provide a city usability evaluation methodology. To do so, the usability concept is discussed and criticised for it application to cities. In addition, experimental usability tests have been conducted to evaluate the Erzurum Municipality in Turkey.

In the experiments, randomly selected 17 first-time visitors of Erzurum, who are of ages between 19–50 years, have participated in the study. Each participant was given a task to complete in the city. Their behaviours were recorded via a video recorder if it was permitted. Participants help attempts and...

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