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Management and Organization: Various Approaches

Edited By Yasin Cakirel

The volume provides a collection of research papers in the area of management and organization on a wide range of topics including job alienation, whistleblowing, responsible leadership, cyberloafing, job crafting, organizational trust and career satisfaction.

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Cyberloafing in Organizations: Job Quality and Job Involvement as Predictors of Employees’ Cyberloafing Behaviors

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1 Introduction

In recent years, as technology is increasingly utilized in workplaces, there has been a growing interest on the abuse of organizations’ Internet resources. Although the Internet is an important tool for businesses to perform efficiently and effectively, it is also a tool that employees can spend their personal resources through rather than meeting work demands (Lim and Chen, 2012). The term cyberloafing is defined as “any voluntary act of employees’ using their companies’ Internet access during office hours to surf non-job related Web sites for personal purposes and to check (including receiving and sending) personal e-mail as misuse of the Internet” (Lim, 2002, p. 677). That is cyberloafing is the non-work-related Internet usage of employees during working hours.

Many debates are still going on whether cyberloafing has a negative impact on employees’ productivity or not. Some scholars have indicated that cyberloafing leads to time loss and impacts productivity negatively. Cyberloafing activities have been found as having a diminishing role on work performance (Ramayah, 2010), job engagement (Lim and Chen, 2012), and organizational commitment (Niaei et al., 2014). On the other hand, in some studies, it is stated that cyberloafing is beneficial to for decreasing employees’ work stress (Stanton, 2002), helping them to deal with work problems (Lim and Chen, 2012), and increasing innovative work behaviours (Yogun, 2015) and organizational learning capacity (Keklik et al., 2015). Although the findings related to cyberloafing consequences are not conclusive, a meta-analytic investigation by Mercado et al....

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