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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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Preface

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Due to the distinctive characteristics and intensive competition, service industry needs more comprehensive, innovative, and customer-oriented approaches. Today’s successful and competitive service organizations are aware of the change and developments in the first place and lead to the innovation, persistently make crucial effort to improve service processes and qualification of their employees, and follow the steps and movements of their customers and stakeholders continuously. Contemporary services management issues show the correct way to the service organizations in the context of gaining competitive advantage and to keep up with the developments, improvements, and innovations. From this point of view, collecting current approaches and practices in the service industry, this book provides a comprehensive framework on the current services management issues and presents multidisciplinary perspectives to the service organizations in terms of emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies. We would like to give special thanks to each of the chapter authors for their invaluable contributions and wish that this book will be beneficial and serviceable for all of the parties interested.

Dr. Elbeyi Pelit, Dr. H. Huseyin Soybali, Dr. Ali Avan

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