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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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List of Contributors

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Asst. Prof. Türkmen Taşer Akbaş,

Pamukkale University, Faculty of Economics and Administrative Sciences, takbas@pau.edu.tr

Assoc. Prof. Dr. Halil Akmeşe,

Necmettin Erbakan University, Faculty of Tourism, halilakmese@gmail.com

Asst. Prof. Ali Avan,

Afyon Kocatepe University, Faculty of Tourism, aliavan@aku.edu.tr

Asst. Prof. Pınar Yalçın Balçık,

Hacettepe University, Department of Health Management, pyalcin@hacettepe.edu.tr

Assoc. Prof. Dr. Ahmet Baytok,

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