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Making Software Teams Effective

How Agile Practices Lead to Project Success Through Teamwork Mechanisms

Chaehan So

How does good teamwork emerge?
Can we control mechanisms of teamwork?
The author has analyzed these questions in a study involving 227 participants of 55 software development teams. First, he empirically confirmed his teamwork model based on innovation research, goal setting and control theory. Second, he measured the impact of a wide selection of agile practices on these teamwork mechanisms. Third, he explained these impacts based on a thorough review of current psychological research.
This book is intended for people working in agile contexts as they will gain insight into the complexity of how «good teamwork» emerges. This insight on team dynamics may also prove valuable for upper management for calibrating agile practices and «soft factors», thus increasing the effectiveness of software teams.

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C Customer Satisfaction Scales 169

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Appendix C Customer Satisfaction Scales Item Name Item Wording Corrected Item- Total Correla- tion Cronbach α if Item Deleted Customer Satisfaction on End Product expconf1 Considering all of the expectations you may have had about the end product of this project, to what extent did the end product meet your expectations? 0.60 0.80 [-3 completely fell short of my expectations, -2, - 1, 0 exactly met my expectations, 1, 2, 3 totally exceeded my expectations] cpideal1 Thinking of the ideal product, how well do you think does the delivered end product compare with the ideal set of products? 0.77 0.62 [-3 not at all close to my ideal, -2, -1, 0 neither close nor not close to my ideal, +1, +2, +3=totally close to my ideal] recprod How likely is it that you would recommend to a friend or colleague the end product? 0.64 0.77 [-3 totally unlikely, -2 very unlikely, -1 some- what unlikely, 0 neutral, 1 somewhat likely, 2 very likely, 3 extremely likely] 169 Item Name Item Wording Corrected Item- Total Correla- tion Cronbach α if Item Deleted Customer Satisfaction on Technical Team expconf1 Considering all of the expectations you may have had about the technical team, to what ex- tent did the technical team meet your expecta- tions? 0.68 0.54 [-3 completely fell short of my expectations, -2, - 1, 0 exactly met my expectations, 1, 2, 3 totally exceeded my expectations] cpideal2 Thinking of the ideal technical team, how well do you think does this team...

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