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The Coordination of Inter-Organizational Networks in the Enterprise Software Industry

The Perspective of Complementors

Series:

Thomas Kude

In the enterprise software industry, large platform vendors have established partner networks with smaller providers of complementary solutions. This study takes the perspective of these complementors. How do they coordinate their partnerships with platform vendors? What are the circumstances under which different coordination mechanisms lead to partnership success? Based on existing theories and the findings from extensive qualitative research, a new explanatory model is developed. The study contributes to theory building efforts in the Information Systems discipline as well as in adjacent fields by providing a better understanding of partnership coordination and success. The implications for successful partnership management are highly relevant for practitioners.

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List of Abbreviations

Extract

BI Business intelligence CRM Customer relationship management ERP Enterprise resource planning IO Industrial organization IOS Inter-organizational information system IS Information systems ISV Independent software vendor IT Information technology KBV Knowledge-based view PC Personal computer PLM Product lifecycle management RBV Resource-based view RDT Resource dependence theory SaaS Software as a service SCM Supply chain management SME Small and medium-sized enterprise SOA Service-oriented architecture SRM Supplier relationship management TCE Transaction cost economics

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