Edited By Kevin Norley, Mehmet Ali Icbay and Hasan Arslan
Freshman Expectations: The Case of the Banking and Insurance Department in a Newly Established School of Applied Sciences
Abstract In a newly established school, priorities and expectations may differ from one person to another. The fact is that at a higher education level, whether a school has been newly established or not, all the university students have their own expectations. Figuring out and analysing these expectations may support the processes of information gathering and communication. In this perspective, the present study aims to focus on freshman expectations. More precisely, it deals with the expectations of the freshmen from the banking and insurance department of a newly established school of applied sciences in Turkey. In this research, a qualitative method was used. The study is focused on a specific region. In addition, the approach is conducted in an open-ended way using purposive sampling. For the purposes of the current research, the freshmen were asked to briefly write about their expectations from the school of applied sciences. 55 freshmen out of 58 responded to this question and all of the 55 answers were valid. The answers were summarised under 15 items. For the reliability of the information, volunteers were invited to face-to-face interviews. Among the population study, 21 freshmen agreed to one-to-one interviews. The analyses showed that no contradiction or prominent difference was detected between what they wrote about their expectations and what they mentioned in the interviews.
Keywords: Higher education, expectation, communication.
Education and training, at all levels, plays a critical role in individuals’, organisations’, and a nations’...
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