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Applications of ICT in Social Sciences

Edited By Biljana Mileva Boshkoska

In social sciences the use of information and communication technologies (ICT) is an ever growing phenomenon. Emanating from the need of knowledge about society and economy, we are constantly striving to create ideas and methods for a better use of information. This study analyses different practices such as business process management, business process modelling or relationship marketing. It also discusses the use of ICT in a variety of examples taken from different fields such as education, web clipping, public safety, tactic knowledge, or protection of intellectual property and offers an outline of state-of-the-art applications of ICT in social sciences.
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Business Process Management: Evolution Blueprint and Practical Implementation

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Abstract: The purpose of this paper is to explore business process management evolution, determine the state of existing knowledge and apply a business process management methodology to a test case. We conducted a literature review to determine characteristics of the development of business process management over time. Among the addressed methodologies, we selected the most appropriate for process simulation and compared their modeling and simulation capabilities. Our comparison led us to select the Tabular application development methodology, used to build a missing person incident investigation process model that we further translated into the process simulation within the iGrafx simulation environment. The contribution of this paper consists of the business process management evolution blueprint, and its novel approach to the assessment of the public safety incident from the process management perspective.

Keywords: Business process management, process modeling, process improvement, process simulation

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