Edited By Biljana Mileva Boshkoska
Inclusion of Tacit Knowledge in the Simulation of Business Processes
Abstract: This paper investigates potential methods of including tacit knowledge into the business process simulation agenda. It identifies key characteristics of tacit knowledge and how they can relate to the business process simulation. The significant contribution of this work is that it proposes a generic approach to including tacit knowledge in the simulation of business processes. This generic approach is based on the widely-known black box technique. It distinguishes the various situations that may occur when considering the simulation of tacit knowledge.
Keywords: business process simulation, business process modeling, tacit knowledge, black box
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