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Applications of ICT in Social Sciences

Edited By Biljana Mileva Boshkoska

In social sciences the use of information and communication technologies (ICT) is an ever growing phenomenon. Emanating from the need of knowledge about society and economy, we are constantly striving to create ideas and methods for a better use of information. This study analyses different practices such as business process management, business process modelling or relationship marketing. It also discusses the use of ICT in a variety of examples taken from different fields such as education, web clipping, public safety, tactic knowledge, or protection of intellectual property and offers an outline of state-of-the-art applications of ICT in social sciences.
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Inclusion of Tacit Knowledge in the Simulation of Business Processes

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Abstract: This paper investigates potential methods of including tacit knowledge into the business process simulation agenda. It identifies key characteristics of tacit knowledge and how they can relate to the business process simulation. The significant contribution of this work is that it proposes a generic approach to including tacit knowledge in the simulation of business processes. This generic approach is based on the widely-known black box technique. It distinguishes the various situations that may occur when considering the simulation of tacit knowledge.

Keywords: business process simulation, business process modeling, tacit knowledge, black box

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