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Facing ICT Challenges in the Era of Social Media

Edited By Zoran Levnajic

World Wide Web is becoming an utility, not unlike electricity or running water in our homes. This creates new ways of using the web, where Social Media plays a particular role. This gives an unprecedented opportunity to study the emerging social phenomena in the virtual world. In addition, it opens new avenues for improving public services such as schooling and education. This book includes some of the latest developments in employing the information and communications technologies for examining both virtual and real-life social interactions. Investigating modern challenges such as online education, web security or organized cybercrime, this book outlines the state of the art in social applications and implications of ICT.
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Issues of Collaboration in a Virtual Environment


Blaž Rodič

Faculty of Information Studies in Novo mesto, Slovenia


With the globalization of the economy, more and more employees are working with team members half way around the world. This paper examines the benefits and issues in using information technologies, including Web 2.0, to support collaboration of teams in a virtual environment, the emerging methods and technologies and socio-technical issues associated with collaboration and teams in virtual environments, and proposes a new categorization of e-collaboration tools, which supplements the older classifications. In order to reduce the negative effects, developers and users of e-collaboration tools for virtual environments should address human interaction issues as well as social issues and organizational issues.


e-collaboration, virtual teams, virtual environment, HCI, globalization

Advancing research in the area of human-computer interaction, smart environments, multi-modal interaction, ambient intelligence and ubiquitous computing nowadays is converging into the dawning era of human computing (Pantic et al., 2006). Human computing escalates the complexities of human-human and human-machine interaction in the already complex software engineering and system integration (Clancey, 1997). Emerging e-collaboration systems are expected to be increasingly adapted to the nature of human cognition and communication and present a quantum leap beyond modern productivity-oriented workplace technologies in which performance is the key objective and the user experience comes after business process logic and formalized workflow.

To understand the current limitations, i.e. opportunities for improvement in e-collaboration tools and concepts and possible issues, we...

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