Edited By Michael B. Hinner
Analyzing an Intercultural Conflict Case Study: Application of a Social Ecological Perspective
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Introduction to Analyzing an Intercultural Conflict Case Study: Application of a Social-Ecological Perspective
By Ruifang Zhang and Stella Ting-Toomey
Ruifang Zhang and Stella Ting-Toomey note that intercultural conflicts are multilayered and multi-contextual phenomena. Instead of using the typical macro-level or micro-level view to analyze intercultural conflicts as is often done, the authors argue that a social-ecological approach may be a better option. That is why Zhang and Ting-Toomey wish to demonstrate the merits of this approach by using a case study.
The authors define intercultural conflict as the perceived or actual incompatibility of cultural values, situational norms, goals, face orientations, scarce resources, processes, and/or outcomes in a face-to-face or mediated context. The greater the cultural distance between the two conflicting parties, the more likely that the assessment of the conflict interaction process might be misunderstood.
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