A study on Service Quality and Social Capital in the Society-run Home for the Aged in Beijing
Chapter Three: Research Questions, Hypotheses, and Theoretical Framework
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Chapter Three Research Questions, Hypotheses, and Theoretical Framework
As discussed in the first chapter, the author chooses this topic for three main reasons. The first is the rapid population aging in mainland China in recent years and the increasing demands of the elderly for institutional care. The second is the fast growth of society-run homes for the aged (SRHs) in recent years following the introduction of the “Socializing Social Welfare” policy. SRHs are very special social service agencies that are called “non-profit” organizations by the government but, in fact, have quite different organizational goals. The third is the neglect by officials and researchers of the conditions in this type of emerging social service institutions and quality of life of the elderly residents.
In accordance with the focus of the study and based upon a review of the existing literature on the critical concepts, research questions and hypotheses are presented and explained in this chapter. And then, with reference to the literature review, the theoretical framework of dimensions and domains of service quality in the SRH is proposed for guiding practical measurement and for further testing. Finally, the theoretical framework of factors affecting service quality in the SRH is illustrated. Moreover, relationships between identified factors and service quality are interpreted and showed in the figure.