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The Trend of «Socializing Social Welfare» Policy in China

A study on Service Quality and Social Capital in the Society-run Home for the Aged in Beijing

Hua Ding

China has one-fifth of the world’s total elderly population. This rapidly aging population presents serious challenges to the state to develop a social service system. To satisfy increasing demands for diversified and continuous care, a policy known as «Socializing social welfare» was introduced to assist in the reformation of social services. Under the policy, private and non-government sectors are encouraged to provide social services that were previously monopolized by the government. The most significant result of the reform is the growth of Society-run Home for the Aged (SRH) that aimes to provide fee-based institutional care for the elderly. This study examines service quality in the emergent SRH from the perspective of residents and, in the context of «Socializing Social Welfare» policy reform, explores the influence of social capital in the SRH on service quality. With the findings of the study, possible strategies on policy-making and clarification of government’s responsibility are inspired. Moreover, the analysis on social capital reveales the core problems of care service in the SRH and suggestes useful measures for improvement.
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Chapter Five: Social Capital Analysis of the SRH: Trust, Networks, and Norms

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Chapter Five Social Capital Analysis of the SRH: Trust, Networks, and Norms

5.1 Introduction

Social capital in the SRH was examined through the use of in-depth interviews with managers from 33 SRHs and four officials at different levels of government. Three main themes about the dimensions of social capital, namely trust, networks, and norms were extracted from the review of the literature and the analysis of qualitative data. These themes concern the trust relationships and networks between SRHs and relevant sectors, and the shared values and regulations for the SRH. They reflect the social capital of the SRH at three levels: macro, meso, and micro. The meanings and importance of the three dimensions of social capital have been analyzed in detail in Chapter Three by referring to a rich body of literature. In this chapter, these three concepts will be elaborated separately upon using qualitative data first. Following that, the relationship between these concepts is discussed and a framework of social capital in the SRH is elicited.

5.2 Trust

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