A study on Service Quality and Social Capital in the Society-run Home for the Aged in Beijing
Chapter Seven: Dimensions, Domains, and Model of Service Quality in the SRH
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Chapter Seven Dimensions, Domains, and Model of Service Quality in the SRH
In the process of scale construction as showed in Chapter Six, the author extracted six domains on service quality by making reference to literatures, namely environment, staff, daily care and health care, meal, activities, and psycho-social care. In order to find out the dimensions and domains on service quality in the SRH by using the data collected in this study, three steps are adopted in this chapter. Firstly, Principal Component extraction with Varimax Rotation is used to estimate and explain the dimensions of service quality. Following that, a second round of factor analysis is conducted to find out the structure of dimensions and domains of service quality. And then, a new model on service quality in the SRH is extracted and is compared with the hypothesized model. The dimensions, domains, and model of service quality in the SRH identified and constructed in this study is useful for reflecting the major concerns of care service in residential service agencies in the context of China.
7.2 Extracting Dimensions of Service Quality in the SRH: Factor Analysis