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The Trend of «Socializing Social Welfare» Policy in China

A study on Service Quality and Social Capital in the Society-run Home for the Aged in Beijing

Hua Ding

China has one-fifth of the world’s total elderly population. This rapidly aging population presents serious challenges to the state to develop a social service system. To satisfy increasing demands for diversified and continuous care, a policy known as «Socializing social welfare» was introduced to assist in the reformation of social services. Under the policy, private and non-government sectors are encouraged to provide social services that were previously monopolized by the government. The most significant result of the reform is the growth of Society-run Home for the Aged (SRH) that aimes to provide fee-based institutional care for the elderly. This study examines service quality in the emergent SRH from the perspective of residents and, in the context of «Socializing Social Welfare» policy reform, explores the influence of social capital in the SRH on service quality. With the findings of the study, possible strategies on policy-making and clarification of government’s responsibility are inspired. Moreover, the analysis on social capital reveales the core problems of care service in the SRH and suggestes useful measures for improvement.
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Chapter Seven: Dimensions, Domains, and Model of Service Quality in the SRH


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Chapter Seven Dimensions, Domains, and Model of Service Quality in the SRH

7.1 Introduction

In the process of scale construction as showed in Chapter Six, the author extracted six domains on service quality by making reference to literatures, namely environment, staff, daily care and health care, meal, activities, and psycho-social care. In order to find out the dimensions and domains on service quality in the SRH by using the data collected in this study, three steps are adopted in this chapter. Firstly, Principal Component extraction with Varimax Rotation is used to estimate and explain the dimensions of service quality. Following that, a second round of factor analysis is conducted to find out the structure of dimensions and domains of service quality. And then, a new model on service quality in the SRH is extracted and is compared with the hypothesized model. The dimensions, domains, and model of service quality in the SRH identified and constructed in this study is useful for reflecting the major concerns of care service in residential service agencies in the context of China.

7.2 Extracting Dimensions of Service Quality in the SRH: Factor Analysis

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