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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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Technological Factors That Effect Hospital Efficiency: A Study Based on Training and Research Hospitals in Turkey

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1 Introduction

Within the scope of this study, firstly the efficiency levels of 45 training and research hospitals were compared with the Data Envelopment Analysis (DEA); and subsequently, the Tobit Regression Model was established in which the transformation of the efficiency score obtained as a result of DEA was the dependent variable and the inputs used in DEA were the independent variable. Thus, the effect of the input variables used in DEA on the efficiency score was tried to be revealed.

DEA is a non-parametric method based on mathematical linear programming that uses each observation to calculate a discrete unit boundary formed by a series of the Pareto-efficient decision-making unit. As a result of this, it focuses on each observation instead of focusing on the estimation of the means and parameters (Charnes et al., 1994). In the parametric methods, when associating the independent variables with the dependent variables, a certain functional pattern such as regression equations or production functions is in question. However, no restriction can be placed for the researchers about the variable in DEA, which is a non-parametric method, and this is the main reason for preferring DEA (Charnes et al., 1994).

The basis of DEA has been laid by the article “The Measurement of Productive Efficiency” written by Farrell (1957). Inspired by this article, Charnes et al. (1978) wrote the article “Making the Efficiency of Decision Making Units” and thus DEA has been introduced to the academic community as...

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