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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance

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1 Introduction

The relationship between stress sources and managers’ performances is an issue that has not been clarified adequately in terms of the business organizations in the sector of manufacturing industry in Denizli. It can be said that there are a great number of high quality studies conducted in other countries in the related literature. However, the relationship between challenge- and hindrance-related self-reported work stress and self-reported job performance has not been studied before in terms of managers in Turkey. One of the aims of the study, in this sense, is to bridge a gap in this research area. One of the most important functions of managers is to make decisions. Managers may be subjected to shock effects and experience stress when they have to make some decisions about issues involving uncertainty and unpredictability. Nowadays, there are an increasing number of situations in the working life that include uncertainty and unpredictability especially for managers. Situations such as economic crises, unsteady conditions, increasing competition, the traumatic effect of socio-cultural changes, regional wars and migration, increasing demands (those of customers, employees, public institutions, media, suppliers, shareholders and so on) are the factors that increase unpredictability, time pressure and workload. That’s why, the problem areas that managers need to deal with are increasing. Therefore, work stress has been one of the most important problems of working life. Also, Laurence Peter mentions in his famous book “Peter Principle” that “the fact that many diseases are common among high-level executives stems...

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